Broad Band PTCL Complaints

What is the most common complaint regarding PTCL broadband services?

Slow internet speed

Connection drops frequently

Billing issues

Poor customer service

Which of the following factors can cause slow internet speed in PTCL broadband?

Distance from the exchange

Faulty wiring within the premises

Network congestion

Weather conditions

How can customers report a complaint about their PTCL broadband service?

Call PTCL helpline

Visit a PTCL service center

Send an email to PTCL support

Post on PTCL's social media pages

What is the average resolution time for PTCL broadband complaints?

24 hours

48 hours

72 hours

1 week

Which of the following actions can help improve PTCL broadband connectivity?

Resetting the modem/router

Upgrading to a higher internet package

Using a wired connection instead of Wi-Fi

Changing the DNS settings

What is the primary cause of connection drops in PTCL broadband?

Line faults

Network maintenance

Power outages

Router malfunction

Which of the following factors can lead to billing issues with PTCL broadband?

Incorrect tariff plan applied

Unbilled usage

Delayed payment

Inadequate customer information

How can customers escalate their complaint if they are not satisfied with the initial resolution provided by PTCL?

Contact PTCL's Grievance Cell

File a complaint with the Pakistan Telecommunication Authority (PTA)

Seek legal assistance

Switch to another internet service provider

What is the maximum duration for PTCL to resolve a complaint as per regulatory guidelines?

3 working days

7 working days

14 working days

30 working days

Which of the following services are covered under PTCL broadband complaints?

Internet connectivity issues

Landline telephone issues

Cable TV issues

Mobile network issues

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