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Broad Band PTCL Complaints

What is the most common complaint regarding PTCL broadband services?
Slow internet speed
Connection drops frequently
Billing issues
Poor customer service
Which of the following factors can cause slow internet speed in PTCL broadband?
Distance from the exchange
Faulty wiring within the premises
Network congestion
Weather conditions
How can customers report a complaint about their PTCL broadband service?
Call PTCL helpline
Visit a PTCL service center
Send an email to PTCL support
Post on PTCL's social media pages
What is the average resolution time for PTCL broadband complaints?
24 hours
48 hours
72 hours
1 week
Which of the following actions can help improve PTCL broadband connectivity?
Resetting the modem/router
Upgrading to a higher internet package
Using a wired connection instead of Wi-Fi
Changing the DNS settings
What is the primary cause of connection drops in PTCL broadband?
Line faults
Network maintenance
Power outages
Router malfunction
Which of the following factors can lead to billing issues with PTCL broadband?
Incorrect tariff plan applied
Unbilled usage
Delayed payment
Inadequate customer information
How can customers escalate their complaint if they are not satisfied with the initial resolution provided by PTCL?
Contact PTCL's Grievance Cell
File a complaint with the Pakistan Telecommunication Authority (PTA)
Seek legal assistance
Switch to another internet service provider
What is the maximum duration for PTCL to resolve a complaint as per regulatory guidelines?
3 working days
7 working days
14 working days
30 working days
Which of the following services are covered under PTCL broadband complaints?
Internet connectivity issues
Landline telephone issues
Cable TV issues
Mobile network issues
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