Mid PT Quiz
Mid PT Quiz
Welcome to the Mid PT Quiz, an engaging way to test your knowledge about our internal tools and processes at Uber. Whether you're new or looking to refresh your understanding, this quiz covers crucial information that will enhance your performance.
Key Features:
- Multiple choice and true/false questions
- Topics include contact management, customer service, and internal tools
- Great for preparing for team meetings or personal assessments
1. What do we call our contact management tool?
Salesforce KB
Oyster
Bliss
WOK
3.) True or False: Uber is a technology company that offers apps and a platform for independent business people to connect with people looking to buy their services
True
False
4.) True or False: Help.uber.com, Social Media, In-person, and In-app are some of the different ways for customers to reach out to us.
True
False
5.) In Bliss, under which tab can you find the previous/recent contacts created for the account?
Payment Tab
Account Tab
Risk Tab
Order
Favorite
6.) What is the website where we can place an order just like in the Uber Eats app, which we also can use to determine if customer's address is within the delivery radius of a restaurant?
Ubereats.com/us
Ubereats.com
Webeats.com
Ubereats.sg
7.) In the 'Adjustments and Appeasements' Widget, what status informs us that the customer failed the R&A check?
Low
None
Blocked
High
8.) What is Oyster?
It is an internal tool where we check promo code and validate the terms and condition
It is a place where we process refund
It is a tool we used to provide resolution
It is a tool we used to answer calls
9.) Where can we find LAB information of an order?
Restaurant Dashboard
Orders in WOK
Bliss Summary
Chronicle
10.) If we needed to provide a refund for an order, what option in the Bliss action bar do we use?
Adjust Fare
Add credit
Refund
Adjustments
11.) True or False: Uber Eats owns and employs the delivery personnel that cater to the order placed through the Uber Eats app.
TRUE
FALSE
12.) Where do we find the process steps that we all follow to provide a resolution for a customer's issue?
Bliss
Wok
Salesforce
CommOps SF Knowledge Base
13.) What is the tool that we use to see the details of the different state changes that had occurred in a order?
SFKB
Wok
Restaurant Dashboard
Chronicle
14.) TRUE or FALSE: Account note = Internal note ; Contact note = Eater note.
TRUE
FALSE
15.) What is the tool that we use to "Re-request Courier" if the delivery person did not answer?
SFKB
Wok
Restaurant Dashboard
Chronicle
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