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Welcome to the Frucor 20 Questions Survey!

Thank you for agreeing to take part in this important survey.

This questionnaire will help us to learn more about your company and how you work.

This survey should only take 15 minutes to complete.

Be assured that all answers provided will be confidential.

Please click "Next" to begin.

Welcome to the Frucor 20 Questions Survey!

Thank you for agreeing to take part in this important survey.

This questionnaire will help us to learn more about your company and how you work.

This survey should only take 15 minutes to complete.

Be assured that all answers provided will be confidential.

Please click "Next" to begin.

1. QUALITY ASSURANCE POSITION

Quality Assurance (QA) is process oriented when Quality Control (QC) is product oriented.

QA is a proactive process focusing on preventing defect from happening

Do you have a dedicated resource to manage your quality assurance function?

Please tick the answer that best matches your situation

You don't have a QA manager on your site

Your QA manager has also other responsibilities (please describe them)

You have a dedicated QA manager on your site, and they are part of manufacturing team.

You have a dedicated QA manager on your site, and they hold an independent position within the company

2. QUALITY CONTROL ACTIVITIES

Quality Assurance (QA) is process oriented when Quality Control (QC) is product oriented.

QC is a reactive process focusing on detecting and correcting defects

How do you manage QC activities within your business?

Please tick the answer that best matches your situation

There is no QC activities undertaken on your site

Line operators are responsible for QC

You have dedicated QC staff in your production team

You have an independent QC team reporting to the QC/QA manager

3. TRACEABILITY SYSTEM

A full traceability system includes history, application and location of the materials involved in the process. This system must work upstream and down stream efficiently.

Do you know the efficiency of your traceability system?

Please tick the answer that best matches your situation

You never tested your traceability system

You test your traceability system only when required due to product issue (withdraw/recall)

You do undertake regular backward and forward traceability exercise You need more than 4 hours to complete it.

You do undertake regular backward and forward traceability exercise in less than 4 hours

4. INTERNAL AUDITS

Internal Audits (IA) are an independent and objective examination of the company operations. IA are used to monitor and analyse them, in order to determine how well they conform to specific criteria.

Describe how you undertake internal audits of your business/site/ facility and what they are

Please tick the answer that best matches your situation

*Good Manufacturing Practice (GMP), Good Hygiene Practice (GHP), Good Warehousing Practice (GWP)

You do not undertake internal audits

You do undertake internal audits on GMP/GHP/GWP* or systems once a year

You do undertake internal audits on GMP/GHP/GWP* and systems less than 4 times a year

Regular (at least quarterly) GMP/GHP/GWP* and system audits undertaken

What regulatory/quality certification(s) do you have covering Frucor's product?

Please tick the answer that best matches your situation

You only have the necessary gouvernemental approvals/license to operate

You are approved to operate and have a certified HACCP plan for the production line(s) producing for Frucor

You are approved to operate and have a certification for HACCP and a recognised basic quality system ( e.g. ISO 9001)

You are approved to operate and have certification for a recognised world class quality standard (e.g. FSSC 22000 / BRC / IFS)

6. HAZARD ANALYSIS CRITICAL CONTROL POINT (HACCP)

HACCP is a preventive approach, identifying possible food safety hazards and defining controls to prevent them from happening

You do have an HACCP plan in place and...

According to your situation, please tick one or several answer(s)

A HACCP trained/certified team

All your staff is trained on HACCP principles and specific staff is trained on CCPs/OPRPs/QCPs/RCPs

The CCPs are displayed on the line and controlled as explained in your HACCP plan

Your HACCP plan is reviewed every year

None of the elements above

How do you manage your pest control?

Please tick the answer that best matches your situation

You do not used a third party for your pest control

Your pest control is manage by a certified third party

Your pest control is manage by a third party and you audit your site for pest control on a regular basis

Your pest control is manage by a third party and you lead continuous improvement with regular pest control audits, yearly site assessment and trend activity

What formal controls do you conduct upon arrival to check the quality of your incoming materials?

According to your situation, please tick one or several answer(s)

You check the purchase order number and the quantity delivered

You undertake basic visual product controls (dirt/Open/Damage) and record them

You complete specific material checks (e.g. Best Before Date upon arrival, Specification #, Certificate Of Analysis, Clean certificate for truck, truck inspection) and record them

You organise detailed testing of material received based on sampling

How do you manage the quality control of the product you manufacture?

According to your situation, please tick one or several answer(s)

Your product is checked during production by manufacturing

Your finished product is checked by Independent intern QC Testing

You used Statistical Process control methods (e.g. xBarR charts) to manage quality

You check your finsihed products via an accredited laboratory ( third party ) for food safety and regulatory requirements

As an agent/trader/importer, how do you manage the quality control of the product you supply?

According to your situation, please tick one or several answer(s)

You control the purchase order number and you ask for the Certificate Of Analysis (COA)

You ensure that your supplier/manufacturer complies to recognised quality standard (ISO BRC HACCP)

You undertake independent detailed audit on your supplier/manufacturer site

You check the quality of the product you supply with independent testings

When do you raised an Incident Report (IR) / Non Conformance Report (NCR) / Corrective Action Report (CAR)?

According to your situation, please tick one or several answer(s)

When you have a supplier related issue (i.e. Material out of specification)

When you have an intern processing issue

After an intern audit, to address your findings

When you receive a customer complaint

What is your corrective action (CA) process?

Please tick the answer that best matches your situation

You do not have a formal process

You have a formal review and the actions taken are recorded

You have a structured CA process (Cause/Reason, Immediate Action, Corrective Action, Preventive Action, verification)

You have a structured CA process and your Root Cause is determined by using a problem solving tool. YOu also have independent sign off/review

How do you handle your specifications?

Please tick the answer that best matches your situation

You only have a generic specification

You have detailed in house specification for each product

You are Hamilton Grant (Frucor specification system) compliant

You are complying to Hamilton Grant and you also have extra in house requirement

How do you deal with finished product out of specification?

Please tick the answer that best matches your situation

You ship your product

You reviewed internally and if the product is believed to be acceptable you ship it

No out of specification Frucor products is shipped without prior approval from Frucor

You have a formal product deviation request/waiver and you required Frucor to sign

How do you physically control your non conforming material?

Please tick the answer that best matches your situation

You do not have a formal system for non conforming material

Your non conforming material is only labelled and/or segregated

You have a documented manual stock control system

You have a fully computerised stock control system that prevents the release of non conforming material

How do you physically manage your stock (raws and finished goods)?

According to your situation, please tick one or several answer(s)

All materials and finished goods are effectively controlled in a secure warehouse to prevent unauthorised access, tampering or theft

You have an effective stock control system (FIFO, outdated stock) that manages the materials and finished as per requirement

All materials and finished goods are stored in the correct following conditions: on pallets, away from the walls, suitable protected and segregated according to their status

The building in which materials and finished goods are stored, is specifically designed and built for the storage of these materials

None of the above

What system do you use to control your stock?

Please tick the answer that best matches your situation

You have an informal system for your stock

You use an in house paper system (ledger like)

You have a Basic/Custom computerise system (Excel / Access like)

You control your stock with a purposed built computerised system

Non applicable because, as an agent, you do not store product

What processes do you have to ensure all key measuring equipment is calibrated?

Please tick the answer that best matches your situation

You do not calibrate your measuring equipement

You have an informal in house calibration system

You have a structured in house calibration system

All laboratory and production measuring equipment is in a formal structured calibration plan using a certified external laboratory where required.

Non applicable because, as an agent, you do not manufacture product

How do you maintain your equipment and production line?

Please tick the answer that best matches your situation

Maintenance only undertaken when equipment fails, not formally recorded

Your maintenance program is not structured but you keep record of your maintenance intervention

You have a structured preventive maintenance plan only for your key equipment

You have a structured preventive maintenance plan for all your equipment, and this plan is strictly followed

Non applicable because, as an agent, you do not manufacture product

How do you continuously improve?

Please tick the answer that best matches your situation

For now, no continuous improvement program is undertaken

You have an informal CI program with improvement results that can be measured

You have a structured management, leading CI project(s)

You have proven track record of running CI projects for 3 years +

How do you manage your Health and Safety program?

According to your situation, please tick one or several answer(s)

You meet all the local and national Health and Safety regulations

You actively measure and take appropriate corrective actions whenever you find an issue

You have a training program for all permanent and temporary staff on your Health and Safety program

You have a Health and Safety program and a designated person driving Health and Safety and reporting, on a regular basis, to top management

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