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Does your business provide adequate customer engagement?

Are your customers engaging with your social media pages? (E.g Liking, Commenting and sharing.)

Regularly

Sometimes

Not a lot

My business have no social media page

Are your customers making repeated purchases?

Yes. Multiple times

Yes but only 1 to 2 times.

Not applicable to my line of my business.

Is the customer experience process thoughtfully designed?

The entire customer experience process is designed specifically. (includes post-sales)

Only the pre-sales customer experience

Only the customer acquisition process

Not at all.

Are your current customers spreading your business via word of mouth?

Yes. A lot of them are.

Yes but only a selected few.

Not at all.

Not that I know of.

Is there a thoughtfully designed process for your post-sales customer experience? (In case of complaints etc)

Yes. We have a standard SOP when it comes to complaints/bad reviews

No but we will try to offer something for the customer when it occurs.

No, we do not do any post-sales services.

Are there bad reviews/complains about your company and its products/service?

Yes, >20% of my current customers are leaving bad reviews

Yes, >10% of my current customers are leaving bad reviews.

Yes but it is not significant number.

Not at all.

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