QUIZ 8 BONUS POINTS/SECRET SAUCE

QUALITY CONTROL STANDARDS FACTS (MARK THE CORRECT ANSWERS):

This process doesn’t matter because clients don’t really pay attention to quality.

Some clients are pickier than others.

Follow the chart to figure out how many samples to pull and check

Some examples of job defects are ghosting, hickeys and misprints.

The marketing manager is responsible for quality control checking.

IF YOU ANSWER THE TELEPHONE:

You should always answer within 3 rings.

You should answer pleasantly, saying the name of the company and your name.

Never say that someone is in the bathroom (even if they are).

Offer to help or take a message.

Give the message to your teammate right away.

ALL OF THE ABOVE

JOB ESTIMATING FACTS (MARK THE CORRECT ANSWERS):

Don’t ask a lot of questions so you don’t annoy people.

Get full contact information and how they want to be reached.

Find out when they need the job and when they need the quote.

Just drop your price if someone asks, no big deal.

Inquire if they are getting other estimates.

Ask how they heard about us.

ENTERING JOBS IN PRINTERS PLAN (MARK ALL THE CORRECT ANSWERS)

Don’t bother asking Operations about deadlines, they always get the job done.

When you cut and paste a job, make sure all of the information is still accurate.

Include a good description of the job.

Let the designers guess what kind of proof you need.

Highlight anything unusual.

In-house orders get printed on purple paper.

ALL OF THE ABOVE

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