Telephone Sales Training Assessment

Meaning of SPIRAL?
What are the three types of objections?
Give atleast 3 examples on how you might be contributing to customers objections
3 steps on how to structure the information
5 topics that must be addressed before you can effectively close
In preparing the sales call, what are the three components that a Plan must consist?
Goal, Objective, Actions
Plan and Goal
Plan, Goals, Objective and Actions
What is account cockpit?
A dashboard
the account cockpit is on bfo (IB genius to be specific) and it gives an additional insights as to all the information which explain things like opportunities that has been created, the work order and etc.
Meaning of TED?
TELL, EXPERIMENT, DO
TELL, EXPLAIN DESCRIBE
THINK, ELABORATED, DO
This is an objection category where customer didn't trust you enough to purchase what you are offering.
RELATIONSHIP
PRICE
NEED
OFFER
What is ROI?
RETURN OF ISLAND
RETURN OF INVESTMENT
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