Learning Hub Quiz
Farmers Insurance Knowledge Quiz
Test your understanding of Farmers Insurance policies and procedures with our comprehensive quiz! Gain insights and reinforce your knowledge in a fun and engaging way.
Whether you're a seasoned professional or new to the industry, this quiz will:
- Challenge your knowledge
- Help you learn best practices
- Enhance your customer service skills
Which of the following is NOT something Direct Services can help with?
Providing policy information to law enforcement
Billing Questions
Processing opt-out, "do not mail" and "do not contact" inquires
Questions about payments on an existing claim
When trying to find an endorsed trailer on a Farmer's policy, what things do we need to check before filing the claim?
Check Agency Dashboard to verify which vehicle has the trailer endorsed
Check to make sure the policy is In Force
Find the deductible for the trailer under Policy Details
Nothing, just file the claim as normal
An Insured would like to be reimbursed for an overage they paid out of pocket during the road side service we dispatched and completed. What do you do?
File a Tow Reimbursment claim in GWCC
Fill out the Tow Customer Experience Form and send their receipt to the National Document Center
Transfer the caller to the Tow COE
Tell the customer we cannot help with their overage, as they must have exceeded their policy limit
Mirrors, headlights, fog lamps and taillights are not considered safety glass, and are not covered under the glass buyback deductible, unless specially endorsed and the policy is from which state:
California
Minnesota
Oregon
Arizona
The Insured reports a pipe is broken under their home. The yard is all wet, but there is no damage to the home itself. Which loss description is the most approriate?
Broken or Leaking Pipe Damage the Property
Foundation or Slab Leak Damaged the Property
Sewer and Drain back up damaged the Property
None of the Above
I can provide the insured's property deductible on all Farmers property claims, as long as I am speaking to the insured self.
True
False
Which of the following loss descriptions would qualify for GRP?
The insured's vehicle was vandalized
The insured rolled their vehicle
The insured hit a deer
The insured's antique auto was hit while parked
I can discuss the following check statuses, if the caller is listed on the check:
Stopped
Cleared
Requested
Issued
If the insured accepts TLE, the customer should do the following:
Remove all personal items from the vehicle
Contact the current storage facility to give permission for us to pick up the vehicle
Direct any questions about the process to the CR
None of the above
Who is awesome?
You are!
Um, you. Duh.
...You
YOU!!
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