Learning Hub Quiz

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Farmers Insurance Knowledge Quiz

Test your understanding of Farmers Insurance policies and procedures with our comprehensive quiz! Gain insights and reinforce your knowledge in a fun and engaging way.

Whether you're a seasoned professional or new to the industry, this quiz will:
- Challenge your knowledge
- Help you learn best practices
- Enhance your customer service skills

10 Questions2 MinutesCreated by EngagingGuide245

Which of the following is NOT something Direct Services can help with?

Providing policy information to law enforcement

Billing Questions

Processing opt-out, "do not mail" and "do not contact" inquires

Questions about payments on an existing claim

When trying to find an endorsed trailer on a Farmer's policy, what things do we need to check before filing the claim?

Check Agency Dashboard to verify which vehicle has the trailer endorsed

Check to make sure the policy is In Force

Find the deductible for the trailer under Policy Details

Nothing, just file the claim as normal

An Insured would like to be reimbursed for an overage they paid out of pocket during the road side service we dispatched and completed. What do you do?

File a Tow Reimbursment claim in GWCC

Fill out the Tow Customer Experience Form and send their receipt to the National Document Center

Transfer the caller to the Tow COE

Tell the customer we cannot help with their overage, as they must have exceeded their policy limit

Mirrors, headlights, fog lamps and taillights are not considered safety glass, and are not covered under the glass buyback deductible, unless specially endorsed and the policy is from which state:

California

Minnesota

Oregon

Arizona

The Insured reports a pipe is broken under their home. The yard is all wet, but there is no damage to the home itself. Which loss description is the most approriate?

Broken or Leaking Pipe Damage the Property

Foundation or Slab Leak Damaged the Property

Sewer and Drain back up damaged the Property

None of the Above

I can provide the insured's property deductible on all Farmers property claims, as long as I am speaking to the insured self.

True

False

Which of the following loss descriptions would qualify for GRP?

The insured's vehicle was vandalized

The insured rolled their vehicle

The insured hit a deer

The insured's antique auto was hit while parked

I can discuss the following check statuses, if the caller is listed on the check:

Stopped

Cleared

Requested

Issued

If the insured accepts TLE, the customer should do the following:

Remove all personal items from the vehicle

Contact the current storage facility to give permission for us to pick up the vehicle

Direct any questions about the process to the CR

None of the above

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