ITIL4 Quiz
ITIL4 Knowledge Check
Test your understanding of ITIL4 concepts with this engaging quiz! Designed for both beginners and seasoned professionals, this quiz will help reinforce your knowledge and identify areas for improvement.
Key Features:
- 10 comprehensive questions
- Immediate feedback on performance
- Fun and educational experience
There are three specific roles of a consumer. These are
Customer, User, Producer
Customer, User, Provider
Sponsor, user, consumer
Customer, User, sponsor
TRUE or FALSE: An organization can be composed of one person that has functions with responsibilities, authorities, and relationships to achieve objectives
True
False
Refers to a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work or management structual
Goals
Handbook of Rules
Guiding Principles
ITIL Service Value System
___________ refers to the amount of money spent on a specific activity or resource.
Value
Cost
Risk
Receipt
Which item below is not part of the four dimensions of service management?
Organizations and people
Products and services
Value streams and processes
Partners and suppliers
Refers to means of enabling value co-creation by facilitating outcomes that customer want to achieve, without customer having to manage specific costs and risk
Service Offering
Service
Service Relationship
Service Management
SVS stands for ___________.
Service Value for Stakeholders
Stakeholders Value System
Service Value System
Supplier Value System
________ is a result for a stakeholder enabled by one or more outputs.
Outcome
Cost
Risk
Result
Which of the following statements best describe IT service?
A service based on the use of information technology
Best-practice guidance for IT Service Management
Practice of planning and managing the full lifecycle of all IT assets
An unplanned interruption to a service or reduction in the quality of a service
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