Customer Service 101

Please select the response that best accommodates Rep inventory request:

Hi Adam, This is b/o until 11/1. Let us know if there's anything else you need. Thanks,

Hi Adam, This looks like it is on back order until 11/1. If it is needed sooner can we try to move them into the Rival 1/4 Zip instead? Let us know if there are any questions! Thanks,

Adam, This is not available at this time. Thanks,

Please select the response that best accommodates customer check order request:

Hi Lindsay, FedEx tracking number is 9612019145564450262668. It looks like this should be arriving to you by Wednesday, EOD. Please let us know if there are any questions! Thanks,

Hi Lindsay, Tracking number is 9612019145564450262668. Thanks,

Hi Lindsay, This should be arriving sometime next week. Thanks,

Please see customer request. This PO is too far into processing to change the ship method. Select the best response.

Hi Kelly, Unfortunately this PO is too far into processing to be changed. Let us know if there are any questions. Thanks,

Kelly, This PO is too far into processing to be changed. If you would like, we can set up an RA with no restock fee for any inconvenience this may have caused. Please let us know if there are any questions. Thanks,

Hi Kelly, We apologize for any inconvenience this may have caused. Orders go into processing every few hours and we are not able to catch them all. It looks like this PO was not able to be caught in time to be changed. Please let us know if you need an RA and we would be happy to set one up with a waived restock fee. Also, I took a look at your account and I noticed we could set up your UPS account number as a default payment option for freight. Would you like us to make that adjustment on the back end to avoid any further issues? Thanks,

Please see RA request and note this falls 10 days outside of return window. Select the best response.

Hi Lisa, Although this falls outside of our 30 day return window, I am happy to make an exception for you! RA#62362916 is attached. Please send back to the below address. Let us know if you have any questions about our return policy and I will gladly send you our guidelines.Thanks,

Hi Lisa, I apologise as this PO falls outside of our 30 day return window. Please let us know if you have any questions. Thanks,

Hi Lisa, This return cannot be approved. Sorry for the inconvenience. Let us know if there are any questions. Thanks,

Please see shipping complaint and select the best response.

Hi Kyle, Credit memo #CM1236147 has been issued in the amount of $23.60. Please let us know if there are any questions. Thanks,

Hi Kyle, I am sorry for any inconvenience this may have caused. I sent this to our logistics team to review and this charge is, in fact, inflated.I have issued credit memo #CM1236147 in the amount of $23.60 to adjust. Please reference this with the corresponding invoice number. Let us know if there are any questions. Thanks,

Hi Kyle, I have sent this to logistics to review. Please let us know if there are any questions. Thanks,

Customer Service 101

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