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Legal OPS and Attorney Mod 3 (2018)

Your First Name
Your Last Name
Your Office Location [City and State ONLY]
For our purposes, GSE stands for...?
A. Go Stern & Eisenberg Go!
B. Grapefruit Seed Extract
C. Government Sponsored Enterprise
D. Ground Support Equipment
Which of the following is true (select all that apply)?
A. FNMA stands for Federal National Mortgage Association
B. FHLMC stands for Federal Home Loan Mortgage Corporation
C. GNMA Government National Mortgage Association
Clients may refer to the investor or beneficiary by the acronyms FITNO or AITNO
A. True
B. False
Client reporting best practices include (Select all that apply)
A. Report any event immediately
B. Provide context of the report
C. Never assume the client knows what is happening in the case
D. Describe options
E. Offer recommendations
F. Report in a consistent manner
G. Never use shorthand
Which of the following is NOT a way to authenticate a caller?
A. Date of Birth
B. Social Security Number
C. Loan Number
D. Full Name
Which of the following is NOT a way to respond to an irrate caller?
A. Treat the caller with respect
B. Convey to the caller that the issue is important
C. Hang-up - you've got better things to do with your day
When should you transfer a caller to an attorney?
A. When the caller alleges wrongdoing on the part of our client
B. When the caller is exceptionally irrate
C. When media attention is threatened
D. All of the above
How should a call be documented?
A. In CaseAware under the "Communications" tab
B. By writing down the information on a legal pad
C. Smoke signals
On what screen in CaseAware will you find your workload for the day?
A. Case Docs
B. Edit File
C. View Case
D. Current Steps
Please choose the correct statement below:
A. A case can have multiple files?
B. A file can have multiple cases?
What is the special character used in CaseAWare to assist in searching?
A. #
B. &
C. *
D. @
When adding notes and documents to your file/case, which level is the most commonly used?
A. File Notes and File Docs
B. Case Notes and Case Docs
Property address is considered "Personally Identifiable Information (PII)"?
A. True
B. False
Which of the following items are identified as "Personally Identifiable Information (PII)"?
A. Social Security Number
B. Loan Number
C. Date of Birth
D. Bar codes
E. All of the above
It is permissible to modify original loan documents by way of redaction?
A. True
B. False
If you are unsure whether a piece of information should be redacted, you should:
A. Rely on your experience and best judgment
B. Take your best guess and hope for the best
C. Ask an attorney or manager for guidance
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