Communication

Decisions made by physicians based on medical standards of practice, diagnostic, testing, patient history, and observation of signs and symptoms.

An improvement method designed to improve process performance by reducing variation, improving quality, enhancing financial performance, and improving customer satisfaction. It produces a data driven, systematic approach to quality management through five phases: Define, Measure, Analyze, Improve, and Control.

vein, cutting.

Professional organization for phlebotomist that offer continuing educational activities and a certification exam for phlebotomist.

Health services that are provided for more than 30 days. Usually it is related to chronic conditions. (Rehab services, Nursing Home)

Clinical Laboratory Improvement Amendments of 1988 - regulations that apply to all sites across the U.S.A. Where lab services are performed on human specimens

A set of skills that enables one to become a more effective listener. The skills include concentrating on the speaker, getting ready to listen by cleaning one's mind of distracting thoughts, use of silent pauses when appropriate, providing reassuring feedback, verifying the conversation that took place, keeping personal judgments to oneself, paying attention to body language of the person speaking, and maintaining eye contact.

Series of light and dark bands of varying widths that relate to alphanumeric symbols. They can correspond to the patients name and/or identification numbers.

The protected right and duty of health care workers not to disclose any info acquired about a patient to those not directly involved in the patient's care.

Quality control that allows for detection of clinically significant changes in lab results.

Paper-based method for requesting lab tests

Area of space surrounding a person/patient that is considered "private or personal". If a stranger gets too close to the individual, they may begin to feel uncomfortable.