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How do you verify that a customer is eligible for a promotion?
Review the Promo OST
Ensure the correct device was purchased
Verify the purchase was made during the specified timeframe
Check which device was traded in (if required)
All of the above
How can you verify if the customer traded in the correct phone model for a trade-in promotion?
ACSS Remarks
MyVerizon
Order Tracker
Promotion History
Usage View
Where can you check to see if a recurring credit promo has been applied?
Order Tracker
Remarks
Promotions History
Unbilled OC&Cs
MyVerizon
What percentage of Promotion Escalation Forms are declined because the promo is already existing on the account?
2%
5%
10%
20%
Why is it important to correctly qualify a customer for a promotion?
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