PKT JUNE 2022
PKT June 2022 Quiz
Test your knowledge on important queries and protocols relevant to our operations! This quiz will challenge your understanding of customer service, banking procedures, and internal tools.
- Multiple choice and checkbox questions
- Covers essential topics for employees and customers
- Improve your knowledge and skills
Customer already mentioned their query when connecting via chat, which one of the below should not be asked to the customer?
Hi Customer, Thanks for getting in touch
Let me check this and get back to you.
Can you help me with your query
Thanks for writing to us.
Which bank is closed for PHP as of now?
BPI
BMO
BHP
MBT
Customer Query : I want to add more money into my PKR currency, help me do it?
Add PKR
Get PKR balances
Add money > 21 currencies > covert and keep in PKR
Add money > 23 currencies > covert and keep in PKR
What's the new tool for Quality review?
Miuro's
Klaus
Zendesk
Unbable
A customer complains about getting 2FA every time they're sending money to beneficiary? What can be suggested?
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0
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0
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0
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0
Correct WIKI to follow for Global GBP?
Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/1369003675/Global GBP
Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/1645380549/Global+GBP
Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/920977893/Global+GBP
Https://transferwise.atlassian.net/wiki/spaces/OPS/pages/37597780/GBP
What does submitted state refers in ZAR mandate form?
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0
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Which of the following are benefits of a powerful mission statement?
Guide the company forward
Focus everyone's energy and attention
Spark new ideas
Shape company culture
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