Customer care executive

What should be included in your greeting to the customer
department
your name
city
customer name
When dealing with an angry customer, what should the agent do immediately?
Listen and Clarify until the customer knows the agent is listening.
Propose a solution that will make the customer happy
Explain the issue to your manager and try to avoid making similar mistakes in the future
call center is
a place where salesman meets everyday
a training center
a back office setup where customer queries answered
Choose the correct alternative for Do's for call center agent
End-to-End Visibility
Do not keep the client’s call on hold for a long time
Don’t rely only on the Script
Good customer service can be measured on the following basis:
Number of calls waiting
Customer satisfaction surveys
Number of repeat customers
The Customer...
Is always the customer...
Often lies...
Can offend the agent whenever he/she wants
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