How well you know Jeopardy Process

We are currently running with P1 and P2 Jeopardy Process
False
True
We make call outs to OSM/SM notifying risk for MTTR at 2.5 hrs for P1
True
False
When to notify Service Director?
2.5 hrs of P1
3.5 hrs of P1
4 hrs of P1
5 hrs of P1
Only VP is notified, previous recipients are not required while highlighting risk outlier.
False
True
Who are the participants of Conference call when P1 is breached for 8 hrs
Support team,BSOC,Customer
VP,Service Director and OSM/CSM/SM with other relevant parties
Support team, OSM/CSM, BSOC
Customer, OSM/CSM,BSOC
0
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