SP4b TTT Quiz-Telebet

Which option contains the mandatory fields of creating a new feedback case?

Customer, feedback type, submission channel, feedback title, Incident Date & Time

Customer, Product/service, Related BU, Feedback title, Incident Date & Time

Customer, Related BU, Feedback Nature, Incident Date & Time

Feedback Type, Related BU, Feedback Nature, Feedback Title

When TB OM receive a task from ICC for feedback investigation, which action should Telebet OM team perform?

Create a task to Telebet Center and mark the task received from ICC as completed

Mark the task (which is created from ICC) completed only

Reassign the task (which is created from ICC) to Telebet Center

Reassign the task to ICC feedback team

When Telebet OM receive a task from ICC and find out that the feedback case is irrelevant to Telebet, which action should Telebet OM Team perform?

Create a task to Telebet Center and mark the task (which is created from ICC) completed

Mark the task (which is created from ICC) completed

Reassign the task (which is created from ICC) to Telebet Center

Reassign the task to ICC feedback team

After the creation of a feedback case, Telebet should assign the feedback case to …

ICC Voice Team

ICC Feedback Team

Telebet OM Team

ICC Voice Team Supervisor

In a task form, which section is available for the Telebet to view the feedback case related to the task?

Press "mark complete" in ribbon

Press the notes area to open the feedback case

Press the "feedback case" button in ribbon

Press "regarding" section in the bottom of a task form

More Quizzes