Day 2 Quiz

Please Write your name
Most customers who contact call centers get driven away to competitors because of...
Lack of proper support
Negative attitude in contact center agent
the Positive attitude of a call center agent while talking to customers will help in bringing out the positivity in the customers too
True
Fauls
Call center agents are tenacious ....
Problem solvers
Customer care representatives
Video game players
Omni Channel is ....
one agent call center
one agent handles all call center tasks
All tasks being handled by one agent
The concept of adaptation with daily task rotation and types
Think on your feet means ...
Know what are your capabilities in system
Feel what customer is feeling
Should you escalate to the management the system flaus?
Yes
No
What is the fifth step in the effective problem solving skills?
Probe the customer
Determine how the problem affects the customer
Consider possible solutions
Which one is more important in contact center culture?
Resolving caller's issue and proper follow up
Providing brilliant customer experience
Customer's experience shall be tailored by call center agent that means
Building rapport
customers are unique
Customer are like snowflakes
Customers are not alike
My name is Ahmed Abdul...
Abdulkareem
Abdulhakeem
Abdulazeem
Abdulbagy
0
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