Cosmo Chapter 4 Communicating for Success

Transmitting information through symbols, gestures, or behaviors is called:

When you communicate, you engage in all the following processes except:

An important first step in communicating with your client is:

Repeating back to the client in your own words what you think she is telling you is called:

To determine the results your client is looking for, set aside time at the beginning of each appointment for a:

During the client consultation, be prepared with certain items, including:

A person who prefers elegant, sophisticated clothing is categorized as having:

A client with young children who is not working outside the home will most likely choose:

Keeping thorough, accurate consultation cards for your clients helps:

When scheduling a new client: