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Cosmo Chapter 4 Communicating for Success

Transmitting information through symbols, gestures, or behaviors is called:
Rituals
Communion
Communication
Sign language
When you communicate, you engage in all the following processes except:
Receiving messages
Meditation
Establishing relationships
Sending messages
An important first step in communicating with your client is:
Clarification
Advising
Making a sale
Giving your opinion
Repeating back to the client in your own words what you think she is telling you is called:
Repetition
Reflective listening
Mimicking
Impersonation
To determine the results your client is looking for, set aside time at the beginning of each appointment for a:
Gossip session
Gripe session
Client consultation
Personal discussion
During the client consultation, be prepared with certain items, including:
Pictures of yourself
Your diploma
The salon's tardiness policy
Styling books
A person who prefers elegant, sophisticated clothing is categorized as having:
A lack of imagination
High expectations
A classic style
A large budget
A client with young children who is not working outside the home will most likely choose:
A layered style
A dramatic look
A low-maintenance style
Short hair
Keeping thorough, accurate consultation cards for your clients helps:
With reminder calls
When you meet a new client
Build good client relationships
Keep your day on schedule
When scheduling a new client:
Run a credit check
Allow extra time for a consultation
Call to be sure she's coming
Require payment beforehand
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