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Customer service quiz

What is meant by customer expectation?
Customer expectation is when the customer expects to be treated with respect and kindness
They want you to be kind to them and keep in contact with them so they come back to the store
What is meant by customer satisfaction?
When the customer isnt happy with what you have done
When the customer is happy with what you have done
State how customer satisfaction results from meeting cutomer expectation
If you dont meet the customer expectaion there wont be any satisfaction at the end
If you don't make them happy the wont come back
State the consequences if customer service does not meet customer expectation?
The consequences are they will make a bad review or tell others not to go to that place
The customer would sue the company and take them to court
State why customer service matters to organisations?
Because if the customers are treated badly they wont come back
Because they need the customers money
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