License Viewer Proficiency Quiz
License Viewer Proficiency Quiz
Test your knowledge and skills regarding the License Viewer tool. This quiz is designed to help you assess your understanding of various fun
- Understand account management tasks
- Learn about session tracking
- Navigate permissions and capabilities
For what purposes do we use License Viewer?
To verify what type of product or account they have and also if it is active
To add Live Tutoring Sessions
To process a refund for the customer.
To access their account for verification of any issue they mention in their account.
Changing the password for a customer.
Can an agent process an email change on LV?
Yes, we can.
No, we have to ask T2 for a change immediatley.
We must guide them how to do the change and then we can ask T2 for an email change.
Ronald has issues accessing, should we change his password on LV?
We need authorization from them to proceed with the PW change.
We can proceed.
We can not do password changes on license Viewer.
Guide them to reset it on their end.
Can you see on LV the expiration date of an account?
YES
NO
Can you see on LV if a learner has live tutoring sessions?
YES
NO
SOMETIMES
NEVER
Which of the following steps can you complete on LV?
Password change
Sign in as the learner
Add tutoring sessions
Find the type of account
Remove a collections hold
Can you confirm if a customer purchased through IOS Google or Online on LV?
No, we can't.
Yes, we can.
Have never been able to.
Don't know how to.
On License Viewer I can see how much time the customer has spent on the course.
True
False
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