EDM Compliance Quiz

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True or False: Current AT&T customers that are not on unlimited plans have to be changed to a new unlimited plan at point of sale to take advantage of current promotions

True or False: A customer needs to be in store with their Government Issued ID in hand in order for you to sign them up

How many full billing cycles does it take for a customer’s promotions to reflect on their bill?

True or False: Wireless call back sales are permitted over the phone?

If an existing AT&T customer wants to upgrade their phone and take advantage of the trade in promotions, do they have to pay off their existing phone?

On the EDM program, can customers BYOD (bring your own device), meaning that they switch a phone they already have to AT&Ts service?

True or False: Approved AT&T polos must always be worn in store

While initiating a trade in for a customer, what must you select in order for the customer to get their bill credits?

True or False: AT&T badges must always be worn in store

True or false: A customer will only receive the $250 port discount if their number is ported at point of sale

At least how many trade-ins should we initiate for customers while they are in store?

True or false: You can modify an order after it's placed.

How long is the exchange/return period?

True or False: We cannot roam to areas of the store outside of the electronics area in an attempt to pitch guests/customers

What information is needed to port a phone number to AT&T? (Select all that apply)

True or false: Trade in credits are credited as a lump sum

True or False: Discounts (i.e. appreciation offer) apply to ONLY the plan cost and not the device cost

True or false: It is essential to set proper expectations for a customers first, second and third months bills at point of sale

If a customer pays off their phone and is no longer paying installments, will they still receive the promotional credits for the phone?

True or False: In order to take advantage of discounts (i.e. first responder or teacher discount), the person employed in that profession does not have to be the account holder.

True or False: A customer must purchase an eligible Smartphone on an installment plan in order to receive promotional device credits.

True or False: AARP discount is stackable with other FAN discounts? (i.e. Teacher, Military, etc.)

When are customers CHARGED for the sales tax on each phone ordered?

On which days can you participate in virtual training to improve your selling skills/knowledge? (select all that apply)

You are allowed to sell video products in Targets and other retailers that have no service availability.

What is the minimum % of the time we expect customers to activate phones you have sold them?

What is the standard that has been set for how many products you should shoot for each day?

What metrics are looked at for ‘Law of Averages’ (LOA’s)? (Select all that apply)

What promotions will a customer NOT receive if you provide them a temporary number?

What steps should you take if you encounter any issues on Sara Plus (Sales App) when in a store? (Select all that apply)

What AT&T Plan receives a $10 per line, per month savings on up to 5 lines with AARP?

True or False: AT&T runs promotions to pay off a previous providers balance for the customer

What are some of the support documents you can find on the iPad? (Select all that apply)

What types of ports will qualify a customer for a porting promotion? (Select all that apply)

Customers are charged which of the following at the POS? (Select all that apply)

When a customer has a porting issue, we should issue them a new line (True or False)

A porting customer orders five new devices, but has a porting issue with just one of the lines. How many phones will ship to the customer in this scenario?

After a customer receives their phones, which number should they contact for help with activation?

True or False: Customers wanting to exchange their Apple or Samsung Device should contact the VIP Line within 14 days of receiving the product.

A new customer says they were charged double for the sales tax of their phones. What are the charges they are seeing? (Note: the phones have not been received or activated)