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Skill Maintenance 3/24 - 3/30

What is your name?
On-Site consultations take priority over new-user phone calls
True
False
If you need to adjust the timer by 5 minutes (adding 5 minutes) because you forgot to start the timer, what would that command look like? Please type it as you would on the site
After telling the phone-user how the service works and the user agreeing to want to start the trial, what should you do next? (After asking for their age and verifying they're older than 18 + setting their age)
Get their CC info
Ask for their age
Ask about their situation
It's okay to call a user's phone number (with keypad) on skype with the company account
True
False
The user now needs to enter their payment information before starting a coaching session
True
False
If a user complains about the price, what should the coach do?
Send them to the public chat
Send them to the forums
Advise them to sign up and to try the 10 free minutes
How many personalized questions should Amber ask in an online consultation
1 personalized question
2 personalized questions
As many personalized questions as you want
3 personalized questions
Who answers phone consultations?
Amber
Monica
The Coach (as the coach)
How many personalized questions should a coach ask over the phone?
1 personalized question
2 personalized questions
3 personalized questions
When should a coach ask a new client for their email?
After ending the session
After pausing the session
The coach doesn't need to ask for the users email
Where can you find a clients receipt?
In their Session History
In their Account Settings
In their /Notes
How can a coach send a client their receipt?
By going to Session history and clicking the button to email the receipt
By asking an admin to send the receipts
By doing the command /send receipts
When do clients get receipts?
When they use hearts in a coaching session
When they have their first session as PPM
When the client requests a receipt
When is it okay to toss phone consultations?
When you don't want to answer a phone call
When you're busy with another consultation
It is never okay to toss a phone consultation
Do you take notes on questions you missed? (Please answer honestly, its okay if you don't)
Yes
No
How well do you think you did on this quiz? Please rate 1-10 (1 being bad, 10 being great)
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