Skill Maintenance 3/24 - 3/30

What is your name?

On-Site consultations take priority over new-user phone calls

If you need to adjust the timer by 5 minutes (adding 5 minutes) because you forgot to start the timer, what would that command look like? Please type it as you would on the site

After telling the phone-user how the service works and the user agreeing to want to start the trial, what should you do next? (After asking for their age and verifying they're older than 18 + setting their age)

It's okay to call a user's phone number (with keypad) on skype with the company account

The user now needs to enter their payment information before starting a coaching session

If a user complains about the price, what should the coach do?

How many personalized questions should Amber ask in an online consultation

Who answers phone consultations?

How many personalized questions should a coach ask over the phone?

When should a coach ask a new client for their email?

Where can you find a clients receipt?

How can a coach send a client their receipt?

When do clients get receipts?

When is it okay to toss phone consultations?

Do you take notes on questions you missed? (Please answer honestly, its okay if you don't)

How well do you think you did on this quiz? Please rate 1-10 (1 being bad, 10 being great)