2017 Compliance Training Series - Session II (Default Servicing) | Take the Quiz

Help desk work orders/tickets can be created via email when RE: appears in the subject line?

A. True

B. False

What is the "recommended" way to check the status of a pending work order?

A. Call help desk @ extension 1000

B. Review emails received from help desk

C. Access "My Work Orders" through the help desk portal

Identification badges provide identification and access for (select all that apply)?

A.Current employees

B. Visitors

C. Former employees

From the following list of options, which would need securing (select all that apply)...

Which of the following statements regarding passwords are true (select all that apply)?

A. Minimum length is 8 characters, at least 1 capital letter, at least one number and a special character

B. Passwords, where possible, need to be changed regularly (between 45 and 90 days)

C. Passwords should not be shared unless requested by a member of IT or managment

D. It is ok to save a password when prompted to do by any application to do so

Regarding cell phone usage, which of the following statements are true (select all that apply)?

A. Employees may have their phones on their desks and acces them as needed

B. Employees may handle emergency situations by notifying their supervisor and handling the matter as promptly as possible

C. Personal cell phones may be used during break times

D. While at work, employees may use cameras, video, audio recording devices, video recording features of cell phones

You are required to lock your computer whenever you step away from your desk.

A.True

B. False

Which of the following options are considered Personally Identifiable Information "PII" (Select all that apply)?

If you are unsure whether a piece of information should be redacted, you should:

A. Rely on your experience and best judgment

B. Take your best guess and hope for the best

C. Ask an attorney or manager for guidance

All executed documents must (select all that apply):

A. Not contain a stand-along signature page

B. Be uploaded to CaseAware

C. Be uploaded to client specific websites as applicable

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