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2017 Compliance Training Series - Session II (Default Servicing)

Your First Name
Your Last Name
Your Office Location [City and State ONLY]
Help desk work orders/tickets can be created via email when RE: appears in the subject line?
A. True
B. False
What is the "recommended" way to check the status of a pending work order?
A. Call help desk @ extension 1000
B. Review emails received from help desk
C. Access "My Work Orders" through the help desk portal
Identification badges provide identification and access for (select all that apply)?
A.Current employees
B. Visitors
C. Former employees
From the following list of options, which would need securing (select all that apply)...
A. All computer equipment
B. All network systems
C. All operating systems
D. All applications and data
E. Personal digital assistants
Which of the following statements regarding passwords are true (select all that apply)?
A. Minimum length is 8 characters, at least 1 capital letter, at least one number and a special character
B. Passwords, where possible, need to be changed regularly (between 45 and 90 days)
C. Passwords should not be shared unless requested by a member of IT or managment
D. It is ok to save a password when prompted to do by any application to do so
Employees are permitted to take pictures or record video images at work?
A. True
B. False
Regarding cell phone usage, which of the following statements are true (select all that apply)?
A. Employees may have their phones on their desks and acces them as needed
B. Employees may handle emergency situations by notifying their supervisor and handling the matter as promptly as possible
C. Personal cell phones may be used during break times
D. While at work, employees may use cameras, video, audio recording devices, video recording features of cell phones
You are required to lock your computer whenever you step away from your desk.
A.True
B. False
Which of the following options are considered Personally Identifiable Information "PII" (Select all that apply)?
A. Social Security Number
B. Loan Number
C. Date of Birth
D. Bar codes
E. Property Address
It is permissible to modify original loan documents by way of redaction.
A. True
B. False
If you are unsure whether a piece of information should be redacted, you should:
A. Rely on your experience and best judgment
B. Take your best guess and hope for the best
C. Ask an attorney or manager for guidance
All executed documents must (select all that apply):
A. Not contain a stand-along signature page
B. Be uploaded to CaseAware
C. Be uploaded to client specific websites as applicable
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