PHI Bill Hold
PHI Bill Hold Quiz
Welcome to the PHI Bill Hold Quiz! Test your knowledge on the important procedures for managing bill holds related to payments and policy changes. Whether you're familiar with billing protocols or looking to refresh your knowledge, this quiz covers key scenarios that every professional should know.
Highlights of the quiz:
- 10 multiple choice questions
- Covers vital information about bill holds
- Immediate feedback on your answers
When do we put the bill on hold?
Credit Card Update
Request to Delay Premium
Future Dated Withdrawal
Issue Special Withdrawal
When do we remove the bill from hold?
Credit Card Update
Request to Delay Premium
Future Dated Withdrawal
Issue special Withdrawal
We need to put the bill on hold whenever we change the payor or the payment method on file.
True
False
There's no need to put the bill on hold if the draw date is within 10 days and we are changing the banking or PAC information.
True
False
Check all statements that are true.
We need to remove the bill from hold whenever we update the credit card
Clients are not required to pay the outstanding premiums if we forget to remove the bill from hold.
Sun Life will require a one time full payment of the past premiums that were not paid even if we forgot to remove the bill from hold.
We need to put the bill on hold whenever we need to do a future dated special withdrawal.
Whenever we change the PAC banking information or update the credit card, if it is within the 3 day billing window we need to put the bill on hold.
True
False
Removing the bill from hold will trigger a payment
True
False
How many days do we put the bill on hold while waiting for the Death Certificate for a policy?
10
15
20
30
What are the other instances where we need to put the bill on hold?
Changing of payment frequency
Changing of payor
Payor Cancellation
Policy Owner Death
How do we make sure that we do not forget to remove the bill from hold?
Follow Job Aid
Do not forget to click Post to List
Do not forget to click Commit to List
All of the above
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