GCC Recap Quiz - 1 | Take the Quiz

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GCC Knowledge Check

Test your understanding of Global Customer Care (GCC) processes and protocols with our engaging quiz! This quiz covers essential topics relevant to customer interactions, case management, and support procedures.

Join today and challenge yourself to:

Identify key GCC terms and concepts.
Understand the procedures for customer support.
Enhance your knowledge of case ownership and escalation.

11 Questions3 MinutesCreated by HelpingHand920

Customers contact GCC to...

When are cases routed to the GCC EMEA EV fail (Non-Hitrack) queue

Missing asset

Wrong Workgroup has been selected

Expired Maintenance Contract

Case Owner is off shift

How do you perform a DPL validation check?

First name; company name; address

First name last name; Last name, first name; company name; address

First name last name; company name; address

First name last name; first name, last name; company name; address

Who do you reach out if the DPL check has "hits"?

Keith.oleary@hitachivantara.com

GTC@hitachivantara.com

Export@hitachivantara.com

DPLandsupport@hitachivantara.com

When will you retain cases in your ownership?

Lack of TS resources

Third party cases

Waiting for EV approval

Dispatching the case

If Tech Support is required, GCC escalates the ticket to...

GSC Escalated

Support Escalated

GSC TS Main

GSC ES Main

GCC Recap Quiz - 1

GCC Knowledge Check

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