GCC Recap Quiz - 1
GCC Knowledge Check
Test your understanding of Global Customer Care (GCC) processes and protocols with our engaging quiz! This quiz covers essential topics relevant to customer interactions, case management, and support procedures.
Join today and challenge yourself to:
- Identify key GCC terms and concepts.
- Understand the procedures for customer support.
- Enhance your knowledge of case ownership and escalation.
What does GCC stand for?
Great Customer Care
Global Customer Care
General Computer Controls
Global Cooperation Care
Group Communication Centre
Customers contact GCC to...
Report an issue with their product
Order a spare part
To request a reassignment of their case
To get an update on their case
To renew their contract
What is the name of the main queue used by GCC?
GCC General
GCC portal EMEA
Dispatch Work Order
GCC General EMEA
GCC portal
When are cases routed to the GCC EMEA EV fail (Non-Hitrack) queue
Missing asset
Wrong Workgroup has been selected
Expired Maintenance Contract
Case Owner is off shift
How do you perform a DPL validation check?
First name; company name; address
First name last name; Last name, first name; company name; address
First name last name; company name; address
First name last name; first name, last name; company name; address
Who do you reach out if the DPL check has "hits"?
Keith.oleary@hitachivantara.com
GTC@hitachivantara.com
Export@hitachivantara.com
DPLandsupport@hitachivantara.com
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