Captain Chief Exam

First Name

Last Name

Mobile Number

E-Mail

Location

What two tasks are you responsible for as Chief?

2. How much does a Chief make an hour?

What two things are essential to your success as Chief?

What is section one in the shift notes?

When do you complete confirmation section in shift notes?

Where will you find the confirmation section?

How is shift confirmed?

1. What will you do 30 minutes before each shift? (Check all that apply)

2. What is the purpose of contacting the crew?

3. What is the purpose of contacting the customer?

4. If there are any delays or special circumstances for the crew or customer, the Chief is responsible for communicating information to appropriate parties.

5. What is the first thing you do when arriving on a job-site?

6. After clocking in, what is the next thing you will do as Chief?

1. What three things are you looking for during the walk around?

2. What do you do if the customer seems unprepared?

3. What comes after the walk around?

4. What is the purpose of the game plan? (Choose all that apply)

5. What are the three positions on the job site?

6. What position takes items in and/or out of the house.

7. What position takes items between the house and the truck?

8. What position packs or unpacks items in the truck?

9. Who will always assume the position of the packer on a job-site?

1. What type of method do we use on a job-site?

2. What is essentially the goal of the assembly line method?

3. The carrier hands everything to the...

4. The runner hands everything to the...

5. The runner will communicate messages between the packer and carrier.

6. If an item requires two people, who will carry it?

1. What is the goal of the loading process?

2. Where do small, odd shaped items go. (Choose all that apply)

3. What type of loading system do we use?

4. What two items are used to make a tier?

5. Check all items that could be used as a base.

6. What is step one in making a tier?

7. What is step two in making a tier?

8. Check all tips that apply when making a tier.

9. What will you make after your last full tier?

10. How do you make a wall?

11. How do you make a brace?

12. Bases can also be used as braces.

12. What other items can be used as a brace?

13. Always do a walk around and form a game plan at each location.

14. What method will crew use to load/unload?

15. Crew members should cross paths frequently.

16. Tiers should be torn down from top to bottom, left to right.

1. Once job appears to be complete, what do you do as Chief ?

2. After final walk around is complete, what does the Chief do next.

3. After crew is dismissed. What will Chief do next?

4. After the completion section in the notes is complete, the Chief will do what?

5. What is the most important step in completing a job?

1. Who is responsible to ensure crew and customer are on job site?

2. What do you do first if crew member is not present on job site?

3. If scheduled crew member is not available, who will you contact next?

4. If no crew member is available within the app, who will you contact?

5. What is the first thing you do if a customer is not present on the job site?

6. How long will you wait for a customer if they are not present?

7. What will you do if customer does not arrive within 30 minutes?

8. If the customer has any questions after the crew departs, who will you direct them too?

1. If a customer needs more time what two things must the Chief do?

2. Where will you go to take a $1 deposit?

3. What page will you find the additional hours link?

4. When taking the $1 deposit, how will you enter the customers name?

5. If there is ever any damage, check what steps you will take.