For years, EAB experts have observed what the best schools in the nation do to ensure they are safeguarding their investments and reaching all students with the support they need. This diagnostic tool will help you evaluate four key areas to see how your institution’s student success strategy compares:

1. Student Success Mission and Goals
2. Organizational Design
3. Advising and Student Support
4. Data and Technological Capabilities

The diagnostic is broken into four sections, each containing 6-9 statements. Please indicate to what extent you agree with the statements, no/partially/yes. We anticipate the entire diagnostic will take no more than 10 minutes.

You will receive your full, personalized recommendations and additional resources upon submission.

We have set an attainable, institution-wide goal for applicant to enrollee conversion

We have set an attainable, institution-wide goal for overall term-to-term persistence

We have set attainable, institution-wide goals for three and four-year graduation

We have identified critical student populations and are able to track their performance over time

We have clear articulation agreements with primary transfer institutions to facilitate transfer outcomes

We engage with local employers to facilitate a career-oriented curriculum and post-graduate employment

We use process metrics (e.g., next-term registration, financial holds, registration holds) to track progress towards larger institutional goals

We have a clear, centralized review processes in place to actively monitor process metrics

We use executive dashboards to allow leadership across the institution to monitor progress towards student success metrics

We have a defined leader at the Associate Provost level or above with ownership of student success strategy, execution, and resourcing

We have a standing, institution-wide committee responsible for student success and retention

Faculty members have a clearly defined role in our student success strategy

We have invested in new staff or reallocated existing staff to allow for equitable and strategic advising across the institution

We have established tracking and reporting processes to actively monitor advising activity and student success outcomes

We have created accountability mechanisms that ensure our advisors have opportunities for career advancement based on performance

We have worked to transform the mindset of our advisors to ensure that they provide holistic and proactive success advising

Our advisors proactively manage assigned caseloads, and engage in targeted outreach as needed

We have mechanisms (i.e. Centralized notes, early alerts) that enable faculty and advising staff to collaborate with other student support offices to deliver coordinated care to students

Faculty at my institution address high DFW courses to optimize student learning and time to degree

Faculty at my institution use data to identify curricular barriers and update courses that are roadblocks to retention and graduation

Faculty and staff in student support units collaborate to integrate career and academic planning, and to support post-graduation planning

Our advising self-service tools are easy to access, intuitive, and designed to improve student decision-making

Faculty, advisors, and student support staff rely on unified and shared student records to coordinate student support

Faculty, advisors, and student support staff use a closed-loop case management and referrals system

Advisors use multi-modal communication tools (e.g., email, text, mobile app) to send targeted outreach to students

Students can make appointments with advising and support services staff using an online system

Advising staff and student success leaders are able to use analytics to understand the effectiveness and impact of their interventions

Faculty and student support staff use early alert processes to identify academic, financial, or engagement problems

Advising staff and student success leaders use a student-facing app to scale and extend support by automating guidance