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Rathke's IBT Final Exam Review

When you are experiencing conflict in the workplace, you should
Fight it out, you'll feel better
Seek intervention from human resources
Write your co-worker a letter, telling them how you feel
Talk about your co-worker to your other co-workers, so everyone knows the whole story
Email should be avoided when you're angry because
You are more likely to make grammar mistakes when you're mad
Email is not an appropriate form of communication in the workplace
Anything you put in writing is forever and can be used against you
Yelling at people is more powerful in person
Being on time for work shows
Respect for the work environment
Respect for your co-workers
That you are dependable
All of the above
Making sure you know the policies and rules of your workplace is ultimately
Your direct supervisor's responsibility
Your responsibility
The responsibility of the person who trains you
The responsibility of upper level management
Showing leadership in the workplace involves
Taking initiative
Submitting ideas for improvement
Getting involved
All of the above
A positive attitude, getting along with co-workers, and contributing to the working environment demonstrates your ability to
Earn a good paycheck
Maintain the minimal expectation
Be a team player
Take initiative
When composing written communication in the workplace, it's important to be aware of your
Tone
Grammar
Use of all capitals
All of the above
A resume is used to communicate all of the following except
Your contact information
Your interest in a job
Your special skills
Your experience
A cover letters allows you to showcase all of the following except
Your personality
Your enthusiam
Your appearance
Your work ethic
Maintaining eye contact demonstrates all of the following except
Honesty
Confidence
Respect
Sense of humor
If you want to give yourself an added edge after an interview, try
Sending a thank you note
Calling every day until a decision has been made
Have your mom call and tell them how great you are
Send a cookie bouquet to the interviewer at their home
If you want to learn more about the day-to-day for a particular job or career without making a big committment, start out with
An internship
A part-time job
A job shadow
YouTube videos
If you have decided on a possible career but want to be sure you are going to like it, try getting
An internship
A part-time job
A job shadow
YouTube videos
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