Rathke's IBT Final Exam Review

When you are experiencing conflict in the workplace, you should

Fight it out, you'll feel better

Seek intervention from human resources

Write your co-worker a letter, telling them how you feel

Talk about your co-worker to your other co-workers, so everyone knows the whole story

Email should be avoided when you're angry because

You are more likely to make grammar mistakes when you're mad

Email is not an appropriate form of communication in the workplace

Anything you put in writing is forever and can be used against you

Yelling at people is more powerful in person

Being on time for work shows

Respect for the work environment

Respect for your co-workers

That you are dependable

All of the above

Making sure you know the policies and rules of your workplace is ultimately

Your direct supervisor's responsibility

Your responsibility

The responsibility of the person who trains you

The responsibility of upper level management

Showing leadership in the workplace involves

Taking initiative

Submitting ideas for improvement

Getting involved

All of the above

A positive attitude, getting along with co-workers, and contributing to the working environment demonstrates your ability to

Earn a good paycheck

Maintain the minimal expectation

Be a team player

Take initiative

When composing written communication in the workplace, it's important to be aware of your

Tone

Grammar

Use of all capitals

All of the above

A resume is used to communicate all of the following except

Your contact information

Your interest in a job

Your special skills

Your experience

A cover letters allows you to showcase all of the following except

Your personality

Your enthusiam

Your appearance

Your work ethic

Maintaining eye contact demonstrates all of the following except

Honesty

Confidence

Respect

Sense of humor

If you want to give yourself an added edge after an interview, try

Sending a thank you note

Calling every day until a decision has been made

Have your mom call and tell them how great you are

Send a cookie bouquet to the interviewer at their home

If you want to learn more about the day-to-day for a particular job or career without making a big committment, start out with

An internship

A part-time job

A job shadow

YouTube videos

If you have decided on a possible career but want to be sure you are going to like it, try getting

An internship

A part-time job

A job shadow

YouTube videos

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