Genesys Cloud CX - Buzzer
Genesys Cloud CX - Buzzer Quiz
Test your knowledge of Genesys Cloud CX with our interactive quiz! This quiz contains 31 questions that will challenge your understanding of the platform and its features.
Prepare yourself to dive into the world of Genesys Cloud CX and see how well you really know it!
- Multiple-choice questions
- Checkbox selections
- Immediate feedback on your answers
Access Genesys Cloud CX west region via the following URL
Http://login.mypurecloud.com
Https://apps.usw2.pure.cloud/
Https://apps.mypurecloud.com/
None of the above
When you go to the Genesys Cloud CX URL, the default region is
US East
US West
Depends on Client Location
None of the above
Genesys Cloud CX has Out of Office status for Users
True
False
Identify Genesys Cloud CX Logo
0%
0
0%
0
0%
0
C
0%
0
Genesys Cloud CX Collaborate serves as a directory that contains user details, such as name, education, hobbies, skills, physical location, and department, for an organization.
True
Fale
Genesys Cloud CX Contact center provides the users in the organization with telephony capabilities
True
False
Calling Number - Customer's Number and Called Number - Contact center Number
True
False
DID full form
Direct inward dialing
Direct in dialing
Dialing inward Direct
None of the above
ANI and DNIS(dialed number Identification service) both are same
True
False
What are the types of calls will be handled in Contact Center?
ACD and Non- ACD
Inbound and Outbound
Customer calls and Campaign Calls
Internal and External
Once you logged out from Genesys Cloud, your status will be
Logged out
Offline
Out of Office
Away
Queues will be found under
Admin -> Routing -> Queues
Admin -> Contact Center -> Queues
Admin -> Queues
None of the above
Select the correct options
A. All Skills Matching - only considers agents who have all the required skills
B. Best Available Skills - agent with the highest proficiency
C. All Skills Matching - Required Skills with High Proficiency
D. Disregard Skills, Next Agent - transfer call to next longest available agent
Default Evaluation Method in Queue Configuration
Best Available Skills
Disregard Skills, Next Agent
All Skills Matching
Standard Routing
Default Routing Method in Queue Configuration
Standard Routing
Preferred Routing
Bullseye Routing
Best Available Skills
Once you created new user to the Org, Default roles will be assigned to that user
Admin and Employee
Admin and User
Employee
Admin
Licenses are managed through the assignment of
Divisions
Permissions
Roles
None of the above
Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?
Genesys Cloud 1
Genesys Cloud 2
Genesys Cloud 3
Genesys Cloud 4
How many types of Genesys Cloud Contact Center Licenses are available?
5
2
3
4
What are the operating systems available for Genesys Cloud mobile applications?
Blackberry OS
IOS
Android
Windows 10 mobile
Which architectural approach is used to develop a single application as a suite of small services?
Single Core Architecture
Single Core Architecture
Microservices Architecture
Monolithic Architecture
What role is needed for a user who is responsible for the deployment and installation of the Genesys Cloud organization?
Supervisor
Admin
User
Employee
You can select multiple files to upload into a workspace in the Documents feature
True
False
Which of the following report is used to measure the time an agent spent not responding to alerting interactions and idle?
Agent Metrics Report
Agent Activity Summary Report
Agent Login-Logout Details Report
None of the above
What is the maximum limit for creating performance dashboards for private users
10
20
30
40
Genesys Cloud Outbound Dialing has ______ dialing modes
5
6
1
3
Which statement is true regarding chat rooms in Genesys Cloud?
Notifications can be turned off per room
There is a maximum of 50 users to a room
You must have the room user permission to use rooms
Administrators assign people to rooms.
How many types of ACW(After Call Work)?
4
3
2
1
5
By Default, The maximum size of the file upload in My Workspace
20 MB
2 GB
20 GB
2 MB
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