SOP 33-1, 33-02, 33-03
911 Dispatch Services Quiz
Test your knowledge on the critical responsibilities and protocols of 911 dispatch services. This quiz is designed to assess your understanding of the organizational structure and daily operations within emergency services.
- Understand who is responsible for 911 services
- Learn about the mission of JCDES
- Identify key roles and reporting structures
Whom has the legal responsibility to provide 9-1-1 services?
County Commissioners
PEMA
Director of Emergency Services
9-1-1 Coordinator
What is the first part of the JCDES mission?
Dispatch Emergency Agencies
Sanitize Workstation
Get report at beginning of shift
Process any requests from public
Whom in the JCDES organizational structure does not perform 911 duty
Part time dispatchers
Maintenance
Deputy Director EMA Planner
9-1-1 Coordinator
Whom oversees daily operations of the 911 center
Shift Supervisors
Deputy 911 Operations/Coordinator
Director
County Commissioners
How is rank established between shift supervisors
Years of service
Intelligence level
Amount of Coffee Consumed
They are equals
Which dispatchers are responsible for answering 911 calls
Full Time
Part Time
Shift Supervisors
Full and Part Time
If there is no supervisor on duty and situation arises that need immediate attention whom should you contact
Director
Deputy Director 911 Operations
Shift Supervisor
On Call for 911
Dispatchers should NEVER call after hours (unless directed to)
Shift Supervisor
Director
Deputy Director 911 Operations
On Call for 911
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