Hospital Follow Ups
Which KA has the guide for hospital follow ups?
Booking an Appointment
Scheduling a Hospital Follow Up Appointment
Sending A Message
Special Physicals
What page of the KA goes over the hospital follow up guidelines?
10
Trick question! - It's the whole KA
3
5
How long do we wait for the office to answer before sending a message?
2 minutes
10 minutes
As long as it takes
20 minutes
What flow do we pick when we get a hospital follow up call?
Book Appointment/Experiencing Symptoms
Patient Specific Question
Staff Calling
Hospital Follow Up
Does the ECC schedule hospital follow ups?
Yes - as long as the patient themselves are calling.
Yes - as long as there's a telephone encounter in EPIC
Yes - as long as the caller can fully verify the patient
No - as of 9/2, we are warm transferring to the office
No - hospitals give complete care and follow ups are no longer needed.
No - as of 10/3, we won't get those calls
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