Properly 101 Quiz
Properly for service providers can only be used on your mobile phone.
False
True
Taking verification photos is important to clients because: Check all that apply.
They want to keep a record of furniture to use in their marketing.
They want to see what their home will look like when guests arrive.
They are really controlling and demanding.
They care about their guests and want everything to be perfect for their arrival.
A residential cleaning is different from a hospitality cleaning in the following ways: Select all that apply.
All dishes need to be clean and put away before the job is complete.
You may need to restock amenities such as shampoo and coffee.
There is no difference. A cleaning is a cleaning.
You may be asked to complete hospitality touches like creating a welcome basket or leaving a note for guests.
The job must be complete by check in time.
Properly tracks the following performance stats and ranks you accordingly in the marketplace. Select all that apply.
Response time: How quickly you respond.
Response rate: How often you respond to job requests.
Distance: The distance you travel to your job.
Checklist performance: How many tasks you check off and verification photos you take on the job.
Accuracy: Whether you start the job on time and are at the correct location.
You should respond to a job request even if you can't accept the job.
True
False
It is important to turn on location services when using the Properly app so your clients have peace of mind that you have arrived and are at the property.
False
True
Select all of the following that are included in the Properly Best Practices.
Arrive on time.
Do not send someone else to complete your job. Your client hired you.
Arrive with your phone fully charged and bring your phone charger with you.
Bring a snack in case you get hungry.
Read all task instructions.
Select all of the following that are essential for a hospitality job well done.
Presentation is critical in hospitality. Make the space beautiful.
Remove the previous guests' leftovers and any expired items from the refrigerator.
Check lamps and lights to make sure they are working properly.
Check under furniture and in closets and drawers for left behind guest items.
Make sure all the trash, recycling and compost are taken out.
Checklists are so important that pilots use them before every time they fly.
False
True
Even if you have cleaned a property multiple times, using a checklist provides quality assurance that no important detail was forgotten.
True
False
Vacation rental owners and property managers choose to use Properly checklists because:
They care about their business and guests and want to ensure all details are taken care of.
They want their property to be presented in a particular way and using photos provides a visual reference for service providers.
They want to know when the job has started and when the job is complete.
They want to have a record of every job completed at their property including Problem Reports.
All of the above.
It is important to set your notifications so you get alerted when you have a job request, a job cancelation or a job has expired. You can set notifications settings in the Settings tab in the app.
True
False
At this time, payments are not made through the Properly app, but directly from the client to the you.
False
True
It is important to wait to check off a task until it is completed.
True
False
In your phone settings, it is important to: (Select all that apply)
Allow Properly to send you notifications
Set your phone to silent so you don't disturb guests when you complete the job
Allow Properly to access your camera so you can take photos for clients.
Turn on locations services for Properly so clients know that you are at the correct location
Make the Properly app your Home Screen
In your Settings Tab in the Properly app, you can: (Select all that apply)
Contact Properly Support by selecting "Contact Us"
Select "Tutorials" to access and view tutorials about how to use the Properly app
Send a client an invoice for your services by selecting "Invoice Client"
Edit your Profile.
Set your Notifications
BONUS QUESTION: The San Francisco office dog's name is:
Fred
Rover
Barkley
Sammy
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