CRAZY FUN COMPLIANCE!

What changes are clients able to make with their privacy preferences? (Select All that Apply)
Sharing Preference Choices.
Sharing Creditworthiness.
Contact Preference Choices.
OK to Email for Marketing Purposes.
All The Above.
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A regular elderly client who is normally friendly, begins to fear bank employees. They have a noticeable change in appearance and grooming. What do you do?
Call 911.
Call Citihelp.
Review the situation with your manager.
Mind your own business and continue with your day.
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When accepting a loan application, what terms are we required to say when asking about marital status? (Select All That Apply)
Married
Unmarried
Separated
Divorced
Its Complicated
All The Above
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How Does Citibank Demonstrate Consumer Fairness? (Select All that Apply)
By following approved guidelines and scripting for all consumer interactions.
By not making promises to consumers that cannot be fulfilled.
By making representations that are clear, accurate and likely to be understood correctly.
By not pre-judging a consumer or steer them to a particular product rather than explain all applicable products and requirements.
All The Above.
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What special services for customers with special needs does Citibank provide?
Volume controls and extended cords for ATM & branch service phones.
Large Print offered for Statements, Client Manuals and Marketplace Addendums.
Sign Language Interpreters.
Online Banking.
All The Above.
None of the Above.
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What are the Teller's overall cash drawer limit?
$50,000
$22,500
$35,000
$5,000
$7,500.
$100,000
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When a copy of the CRA file is requested, in what format can you provide it to the Requestor? (Select All That Apply)
A) Email
B) Fax
C) Printed Copy
D) Verbally
Both A and B
A, B, And C
None of the Above
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You just handed someone the "Client Manual Consumer Accounts, Marketplace Addendum, and Deposit Rate Sheet" disclosure forms. What is the reason for you doing so? (Select All That Apply)
A) Account Opening
B) Upon Request
C) Giving out Free Paper
D) Account Package Changes
B And C
A, B and D
None of The Above
A client has accessed their Safe Deposit Box and is in the viewing room. A Teller needs to access their cash vault since they are over their limit in their cash drawer. The Teller takes their overage to their cash vault before the client is finished with viewing their box. Since the client was still in the viewing room and the Teller was not interrupted while putting their cash away, it is ok for the Teller to do so.
True
False
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0
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