Closing a membership in Contact Center

What should be the first course of action from MSR when a MBR requests to close membership?

Proceeding without signed forms

Place close date in savings share record

Review "once a member, always a member"

Tell them if they do they will never be eligible again no matter what

It is okay to close membership with outstanding loan balances due

True

False

The member will still have access to log in to their online banking after membership has been closed

True

False

Who can close the membership ?

Joint owner

Primary owner

Both have the authority

What is the correct transaction code to be entered in "tran code box" so dividends will post before withdrawing all remaining funds in the regular share account?

You only have to put a close date in the regular share account in order for the membership to close completely

True

False

Sally is the joint owner on her 10 year old son's primary account and is calling to request the membership be closed. Can we assist her and close the membership since she is not the primary owner?

No, because only the primary can request this

Yes, because this is a minor account

MBR has a minor membership and just turned of legal age to remove joint owner. What is the correct procedure to follow?

Close entire membership and make MBR open a brand new membership since he is of legal age to do so

Ask for override to just go in and delete joint owner name record

Have MBR complete request to remove joint name for minor account

All ATM cards must be blocked/ destroyed when a membership is closed

Yes

If MBR is negative in their share account ( only share MBR has) can we complete closing the membership at that time? If not, what needs to happen before we can complete ?

No, negative balance needs to be reconciled first

Yes, don't worry about it because the are closing account anyways

Prior to closing membership, should MSR ensure no other accounts remain open?

Yes

Is it procedure for MSR to mail "closed account letter" to MBR when completed along with placing "membership account closed checklist" in daily work on the same day of completion?

Yes, both need completed

No, checklist doesn't need to be completed just mail the close account letter to MBR

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Closing a membership in Contact Center

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