CHAPTER 4 REVIEW BOYYYYYY!!!

What is the question that allows the customer to identify the problem?

The Problem-Identification question

The Open-Ended question

The System-Diagnosis question

The Closed-Ended question

What is the tool used to see the date and time a problem occurred??????

Issue Observer

Preventative Maintenance

Event Viewer

If the computer boots and stops after POST, what should your next step be?

Beat on it until it works again

Make sure everything is plugged into the correct ports inside the case

Check the BIOS settings and make sure all devices are configured properly

You are you are asking a customer about the problem, and they start yelling at you. How do you respond?

Deck the customer in the nose and remind them that they allowed the problem to occur, not you.

Smile and walk out.

Allow the customer to express the way they feel, then genuinely explain to them that they are a complete idiot and don't deserve a computer if they cant fix one.

Do not cut them off, wait for them to finish, then address the problem and solution in a respectful manner.

What are three options available in the Device Settings?

Disk Drives

Bluetooth

USB Controllers

Automatic Pizza Dispenser

When thinking of a probable cause to the problem, which should come first?

Start ruling out more obvious issues first

Jump right into the horrible and costly problems.

Make a off-the-wall guess as to whats wrong and leave the customer with that

If you have identifies a possible solution and it doesnt work, what is your next step?

Give up

Try another possible solution

What is the first step to determining a probable cause?

Make a list of probable causes, with most complex at the top

Make a list of probable causes, with the most simple at the top

Identify the problem

Which question is a technicians proper closed-ended question to a customer

Have you recently downloaded any software to this computer, that could possibly change settings?

Whats the last symptom you've seen on this computer?

Have you ever had caviar?

How many fingers am I holding up?

CHAPTER 4 REVIEW BOYYYYYY!!!

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