Quiz Maker LogoMake your own QuizCopy & Edit
Make your own quizManage my QuizzesPlans / FeaturesGuides and HelpContactPrivacy & Security

CHAPTER 4 REVIEW BOYYYYYY!!!

What is the question that allows the customer to identify the problem?
The Problem-Identification question
The Open-Ended question
The System-Diagnosis question
The Closed-Ended question
What is the tool used to see the date and time a problem occurred??????
Issue Observer
Preventative Maintenance
Event Viewer
If the computer boots and stops after POST, what should your next step be?
Beat on it until it works again
Make sure everything is plugged into the correct ports inside the case
Check the BIOS settings and make sure all devices are configured properly
You are you are asking a customer about the problem, and they start yelling at you. How do you respond?
Deck the customer in the nose and remind them that they allowed the problem to occur, not you.
Smile and walk out.
Allow the customer to express the way they feel, then genuinely explain to them that they are a complete idiot and don't deserve a computer if they cant fix one.
Do not cut them off, wait for them to finish, then address the problem and solution in a respectful manner.
What are three options available in the Device Settings?
Disk Drives
Bluetooth
USB Controllers
Automatic Pizza Dispenser
When thinking of a probable cause to the problem, which should come first?
Start ruling out more obvious issues first
Jump right into the horrible and costly problems.
Make a off-the-wall guess as to whats wrong and leave the customer with that
If you have identifies a possible solution and it doesnt work, what is your next step?
Give up
Try another possible solution
What is the first step to determining a probable cause?
Make a list of probable causes, with most complex at the top
Make a list of probable causes, with the most simple at the top
Identify the problem
Which question is a technicians proper closed-ended question to a customer
Have you recently downloaded any software to this computer, that could possibly change settings?
Whats the last symptom you've seen on this computer?
Have you ever had caviar?
How many fingers am I holding up?
{"name":"CHAPTER 4 REVIEW BOYYYYYY!!!", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"What is the question that allows the customer to identify the problem?, What is the tool used to see the date and time a problem occurred??????, If the computer boots and stops after POST, what should your next step be?","img":"https://www.quiz-maker.com/3012/images/ogquiz.png"}

More Quizzes

Andrea is hot
1475
Evaluation
84124
100
Which NightFears character are you?
840
Bronze Review
5930122
Rico anime and manga
1367
Are you going to the "Good Place"? (Weighted average based off your activity over the past year)  
1580
Are you most likely to cheat on a test?
740
What Kind of Magician Are You?
13612
Test your knowledge: Playtherapy with your child:This is a quiz to test if you understand all the material that was given to you so far in the play therapy with your child course. This is not an official test, but for those of you that want to do the certificate in the end, this is a good practice test
13623
Worlds toughest spongebob quiz.
940
Florence Nightingale
1269
Quiz Maker Logo Make your own Quiz
Powered by: Quiz Maker