CSA going to keep it real all the way
Energy Switching Quiz
Test your knowledge about energy switching and smart meters with our engaging quiz. This is a great opportunity to see how well you understand the important aspects of switching energy suppliers, managing accounts, and ensuring customers are well-informed.
- Learn about switch cancellation and cooling-off periods.
- Understand smart meters and their fun
ctionalities. - Discover what services we provide on behalf of customers.
When are exit fees no longer applicable?
Final 49 days of contract
First 49 day of contract
In first 21 days
How long does a switch typically take to cancel?
21 days
49 days
10 days
You should always stop the recording of a call when taking bank details.
True
False
How long does a switch typically take to complete?
10 days
21 days
49 days
A customer calls in to cancel a switch we are running for them and it is within the cooling-off period, do you:
Cancel the switch
Send to the saving squad
Attempt to save the switch
An Economy 7 meter is a meter that:
Sends automatic readings to the supplier
Provides peak and off peak rates for your electricity
Gets you free air travel to 7 countries
A smart meter is a meter that:
Provides peak and off peak rates for your electricity
Plays music from your Spotify
Sends automatic readings to the supplier
First generation smart meters only send automatic readings to the supplier that fitted the meter
True
False
Second generation smart meters can send automatic readings to multiple suppliers
True
False
We take meter readings on behalf of suppliers
True
False
How does us having annual usage figures for the customer help customers?
Helps us find better rates for them
Makes the email we send look more official
Helps ensure the direct debit figure we quote them is more accurate
Which of these is not a form of Switchbit investigations you can raise?
Failed cancellation
One fuel switch
No contact
Email change
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