Vodafone Mini Quiz 1

What is the DOB limit for Business Unlimited 300 1-3 months?

100

What is the DOB limit for Business Unlimited VIP 1-3 months?

100

115

150

What is the DOB limit for Unlimited 375 plan 3-12 months?

100

200

500

What is the DOB limit for U start more than 12 months?

100

150

250

500

What is the Prepaid customer DOB limit?

500

1500

150

2000

In case of of an end user request to disconnect 2 lines what is the process?

Send an email to the AM concerned for disconnection aprouval

Guide to contact AM directly

can't proceed for end user

AM's Line manager aprouval required

Chooser called to request migration of 5 numbers, what is the process?

send us an email because it 5 MSISDNs

Proceed to disconnect the numbers because it is a choosers request

Proceed to send an email requesting HOD sales aprouval

Proceed to send an email requesting HOD sales aprouval via AM concerned

In case of a complaint against AM what is the best practice?

Raise non technical complaint

Send an email to the complaint spoc dedicated to the agent ID

sent an email to the Line manager of the AM

Send an email to your team leader

In case of an email sent to AM delay what is the matrix?

Escalate by raising a Ticket on system

Escalate to AM's line manager

Email it to the CDM team

FWD to your line manager

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