ID Verification

In response to the question "What is the amount of a recent deposit into your account?" the caller states that they only have an auto loan with the CU. The next question asks "If you have made a recent purchase, what was the dollar amount?" Would we ask this question or select Not Visible?

The caller provided an incorrect answer in response to the question "What is your email address on file?" What would we do next in this case?

The caller has the following accounts under their membership: Primary Savings, Checking, CD and a Credit Card. The verification question asks "What is the amount of your monthly loan payment?" Do we ask this question?

The caller's name on file appears as "Jane Smith-Walters". When we ask how their full name appears on file, they state "Jane Smith". What would we do next?

The date is the 30th of the month. The verification question is "If you had a recent deposit, what day did it post?" The caller provides an answer of "The 12th of this month". What would we do next?

We are speaking with the joint account holder. The following accounts are under the membership: Primary Savings, Checking, Credit Card, Auto Loan. The joint account holder is joint on the following accounts: Primary Savings, Checking, Credit Card. The verification question is "What is the amount of your monthly loan payment? (Only ask this question if there is a loan on file)". Do we ask this question?

The date is August 25th. We ask the verification question "If you have a loan with us, what is the date or amount of your last payment?" The caller responds with "June 15th, $300.00". This is the last payment reflecting on the loan. What would we do next?

The caller only has a business account with the CU. The options under "Who are you verifying?" are as follows: Primary Account Holder; Joint Account Holder; Estate Account; Trust. How do we proceed?

The caller's name on file appears as "Jonathan Smith". The caller provides their full name on file as "Jon Smith". How do we proceed?

The caller's name on file appears as "A. Smith". The caller provides their full name as it appears on file as "Allison Smith". How do we proceed?

The verification question asks "What was the funding amount of your loan? (Leeway of $1,000)" The caller provides an answer of "Between $10,000 and $13,000". The funding amount for the loan was $12,000. How do we proceed?

The caller has the following accounts under their membership: Primary Savings, Checking, Mortgage. The verification question asks "What is the due date of your loan with us?" Do we ask this question?