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Tip of the Week Quiz

If we have an "LTAF: Alan transfer, Beth gone" what should we tell Alan before attempting to call Beth?

Beth's name, Tour, property addredss

Beth's name, property address

Beth's name, tour (if it's a tour case)

Alan's name, Beth's name, property address, Tour

When we return to the call, after having Beth on hold. What should be the first thing we say to Beth?

I was unable to get an agent on the line..

Thank you for your patience..

Thank you

Thank you for holding..

All of the above

Name 3 courtesy words

If it's an LTAF/FAF case, what part of the address should we mention to Beth?

The FULL address

Just the Zip code

Street/City/State

None, we don't need to repeat the address

What phrases should we use to avoid not being assumptive

If you would like me to..

Is that ok?

I can connect you..

If you are available

Are you free to talk now?

I'll place you on a brief hold to connect you..

Name:

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