CSA PRACTICE EXAM
CSA Practice Exam Quiz
Welcome to the CSA Practice Exam! Test your knowledge with this comprehensive quiz designed to challenge your understanding of case management and Agile methodologies.
In this quiz, you will encounter questions that cover a range of topics including:
- Requirements gathering
- Assignment routing
- Data validation
- Correspondence rules
1. A stakeholder notice that the Send email step in the case is not sending an email. Which work item do you create in Agile Workbench to address this request?
A) Bug
B) Feedback
C) Status
D) User Story
2. Which two requirements demonstrate the need to configure correspondence?
A) Fax a new claim to the repair shop.
B) Assign a new claim to a case worker to process.
C) Text the customer with status changes in an insurance claim.
D) Phone a customer for additional information about the claim.
5. How do you configure assignment routing to review warranty service requests?
A) Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
B) Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.
C) Route the assignment to the skilled group for the beta release when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
D) Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
6. A requirement states: The tax identification number must contain 10 digits.
A) Use an edit validate rule that validates the tax identification number pattern
B) Use a decimal property type and make the field required.
C) Configure a validate rule to test the tax identification number pattern.
D) Set the minimum and maximum values to "10 " in a text field.
7. You are defining a user view for a loan application. If the loan applicant indicates there is an existing open account, the Date account opened must be before the current date. Select the approach that meets the validation requirements.
A) Use a pick list control to verify the Date account opened is in the past.
B) Use a calendar control to verify the Date account opened is in the past.
C) Use a validate rule to verify the Date account opened is in the past.
D) Use a when rule to verify the Date account opened is in the past.
Which situation is best addressed through circumstancing?
If a loan applicant resides in Canada, add a legally required disclosure to the confirmation email acknowledging the submission of their loan request.
If a loan applicant is married, prompt the applicant to provide the name, date of birth, and taxpayer ID for their spouse.
Notify a manager if the "Review Request" assignment exceeds the established deadline of 24 hours.
Loan applicants must provide their name, address, and occupation. If the customer is already a customer, automatically populate the customer details from the system of record. Otherwise, require that the applicant enter this information on the form.
Which rule warning do you address by justifying the current design?
An application uses an activity to calculate a promotional discount.
An application uses an activity to add a customer information to a system of record.
A property on a report is not optimized, and may affect report performance.
An application is being prepared for release, and a process is still in draft mode.
Which requirement would be best implemented as an alternate stage when defining a case type?
Upon resolution of an order, a survey should be sent to the purchaser.
When a customer requests delivery of airplane tickets, the application prompts the user to provide their mailing address.
If a timesheet is rejected, it can be corrected and resubmitted.
Travel requests must be reviewed by the submitter's manager. Any travel request exceeding USD10,000 must also be reviewed by the division VP.
Select two statements that best describe the relationship between a case and a child case. (Choose Two)
A case represents the processes, data, and work parties involved in completing a business transaction. A child case typically focuses on a subset of data relative to a parent case and usually involves different work parties than the parent case.
A case is used when the steps needed to complete a business transaction involve conditions between the steps. A child case is used to indicate one of the steps if the parent case does not involve conditions between the steps.
A case represents all of the steps needed to complete a business transaction. A child case is only used when the step needed to help complete a business transaction involves one or more tasks and one or more actors.
A case is considered the primary processing unit (parent case) of a business transaction, while a child case is any related case that represents work that must be completed to resolve the parent case.
You have a case type for account opening which has a credit check child case. You have configured data propagation on the account case for the credit check subcase. Which of the following statements described the data propagation feature?
Data is propagated every time the account case is saved to the database.
Data is propagated when the account case is updated.
Data is propagated when the credit check case is updated.
Data is propagated when the credit check child case is created.
Select the statements that best describe the purpose of a data transform. (Choose Two)
Use data transforms to define the contents of a clipboard page in either read-only or read-write mode.
Use data transforms to store data obtained from a SQL query on a clipboard page, which can then be paginated for presentation in a report.
Use data transforms to set properties values on a given page, whether they are initial values or updated values.
Use data transforms to map data from a source to a target, and perform any conversions needed to achieve the intended mapping results.
Given this partial user story: Customer must provide at least one of the following three telephone numbers: •Home •Office •Mobile Which property mode should be used to collect and identify this phone number by name?
Page
Page List
Single Value
Value Group
An application includes the property reference .Customer.Assets(3).AssetType. The property type of .Assets(3) is a ________________.
Value List
Page Group
Page
Page List
Two forms for an online shopping process use a declarative network to calculate values. The first form contains fields that display the item total amounts and the order total amount. The second form includes fields that display the taxes and the grand total that will be charged to the user's credit card. Which declare expression configuration would you use so that all the values on the second form are calculated only when the user reaches the form?
Backward chaining for the item totals and total order amount
Forward chaining for the taxes and grand total
Backward chaining for the taxes and grand total
Forward chaining for the item total amounts and total order amount
Which two requirements are examples of an escalation action on a service level agreement? (Choose Two)
The assignment urgency increases if the assignment is unresolved at the end of the Goal interval.
An email is sent to the assignee's manager if the assignment is unresolved at the end of the Deadline interval
A manager decides to reassign an uncompleted assignment when the deadline interval expires
A request is rejected if it has not been resolved by the end of the Deadline interval.
Which three rule types can you reference in a correspondence rule to provide content for the correspondence? (Choose Three)
Section
Validate
Property
Data transform
Paragraph
An insurance claim process includes an assignment in which a manager reviews claims. If the claim is denied, an email is automatically sent to the user and the case is resolved. How do you configure the process to send this correspondence?
Add an assignment and a notification to the deny connector leaving the review assignment.
Add a SendCorrespondence local action to the review assignment
Add a notification to the assignment
Add a Send Email Smart Shape to the deny connector leaving the review assignment
An email correspondence contains instructions for filling out a form. The instructions contain images which illustrate how to fill in fields. The instructions are used in various correspondences used by your company. Which is the best way to include the instructions?
Include contents in a paragraph rule and reference it in a text area control on your correspondence
Include contents in a section and reference it in your correspondence.
Include instructions in a standard correspondence type rule and reference it in your correspondence.
Include contents in a paragraph rule and reference it in your correspondence.Include contents in a paragraph rule and reference it in your correspondence.
- In which situation is the use of an activity necessary?
Copying data from one page to another.
Copying data from a parent case to a child case when the child is created.
Sending a text message when a case is resolved.
Retrieving data from an external system.
A step in an activity for creating correspondence calls another activity to send correspondence to all the parties listed on the pyWorkParty page.
Specify pyWorkParty as the primary page.
Specify pyWorkParty as a parameter page.
Specify pyWorkParty as a step page.
Specify pyWorkParty as a clipboard page.
You create a form that you want to add to your process. In which flow shape would you add your form?
Connector
Assignment
Utility
None
A loan request application includes an approval process as follows: Requests for an amount greater than USD30,000 are reviewed by a credit manager or a vice president. If the customer's credit score is less than 720, then the request is reviewed by a vice president. Otherwise, the request is reviewed by a credit manager. Requests for USD30,000 or less are reviewed by a loan officer. Which rule would you use to automatically advance the request to the correct user?
Map value
Decision table
When rule
Decision tree
Which two of the following rules can be used to direct case processing in a flow? (Choose Two)
Correspondence
Decision table
When condition
Data transform
Declare expression
You are adding a date of birth field to a job application form. You want to make sure that the user enters a date in the past. How would you support this requirement?
Use a when condition to test whether the date is in the past or in the future
Use a declare expression to test the date.
Use a calendar control that tests the date.
Use a validate rule to test the date.
A form contains a text field for entering a U.S. Postal code. You want to make sure that the user enters five digits in the field. What rule would you use to enforce this requirement?
Use an integer property type in the text field.
Specify an edit validate rule in the property used by the text field.
Use five character min/max settings on the field
Specify a validate rule in the property used by the field.
An online computer equipment vendor maintains an inventory database of more than 1000 items. While shopping, users select items from a list.
Configure a drop-down list using a clipboard page as the data source.
Configure an auto-complete control using a data page as the data source.
Configure an auto-complete control using a clipboard page as the data source.
Configure a drop-down list using a property containing a local list of items as the data source.
An application that processes loan requests must collect information from borrowers to check their credit report. If a borrower is married, the borrower must provide this information for a spouse as well. For each person, the application requires a first name, last name, and taxpayer ID.
Add fields for both the borrower and the spouse to the UI and make both sets of fields required.
Create the fields for the spouse in a separate layout and use a visible when condition to determine when the fields for the spouse should appear or be hidden.
Add an assignment for the borrower's information and an assignment for their spouse's information, and use a decision shape to determine when to skip the assignment for the spouse's information.
Create two sections: one for the borrower only, and the other for the borrower and their spouse. Use declarative processing to determine which section to display.
- Users can access an apartment search application from laptops and mobile phones. Pictures of the apartments, descriptions, and agent information are organized in columns.
Use a smart layout
Use a column layout.
Use a dynamic layout.
Use a screen layout.
You are configuring a grid layout so that a row is set in focus when a user right-clicks a row, uses the up key, or uses the down key. In addition, when the user clicks a row, it is shown in edit mode.
Use two action sets: one for the right-click action, and one for the up key and down key actions.
Use one action set for the click, up key, and down key actions
Use two action sets: one for the right-click event, and one for the up key and down key events
Use one action set for the click, up key, and down key events.
- An employee medical coverage form contains a check box to indicate whether the employee has a spouse. When a user selects the check box, the form displays a section that includes additional fields for entering information about the spouse.
Set visibility to if not blank in the cell containing the check box.
Add a visible when condition in the cell containing check box.
Add a visible when condition to the section containing information about the spouse.
Set visibility to if not blank in the section containing information about the spouse.
Your organization replaces employee laptops two years from the date the laptop was issued. A manager asks you to create a report that shows, for each employee, the number of weeks until the replacement date. Report columns include Employee ID, Laptop ID, and Issue Date. How would you configure the report definition to provide the requested information?
Create a Weeks Until Replacement column and update values in the database on a weekly basis
Create a Weeks to Replacement column. Create a filter using the Issue Date property and a function to calculate the value.
Create a Weeks to Replacement column. In the Issue Date column use a function to calculate the value
Create a Weeks Until Replacement column and use a function in the column to calculate the value.
A report contains columns for case IDs, creation dates, managers, and office locations. How do you configure a report filter condition so that it displays only cases created in the Atlanta office?
Case ID column does not equal Atlanta.
Office location column equals Atlanta.
Case ID column equals Atlanta
Office location column does not equal Atlanta.
A data page has the Refresh if Older Than field set to five minutes. When will the data page reload?
Depends on when it is accessed
Five minutes after it was last accessed
Five minutes after it was created and never again
Five minutes after it was last updated
Consider a purchase request case. In which of the following situations would you use a local data source?
To store purchase request line items
To store customer data retrieved from a system of record
To store options for the priority of a purchase request
To store purchase request case data
In a purchase application you need to retrieve product details from the product catalog. There is a SOAP connector configured for integration with the product catalog. The connector should be invoked from a(n) __________.
Flow
Activity
Data transform
Data page
You want to enable external systems to retrieve the claim history for a given customer from a Pega claims application. What component is required to implement this requirement?
Service
Data page
Connector
Local data source
Select the statement that best describes the use of the Database Table Class Mapping tool. (Choose One)
To map the content of a database table to a data page, for use in an application as reference data.
To import data from an external database into a Data Table, for use in an application as reference data.
To map the columns of a database table to properties in a data class, to facilitate access to the contents of the database table.
To expose data on an embedded page for reporting, by linking properties stored on an embedded page to columns in a dedicated database table
Which tool do you use to view case data currently in memory?
Live UI
The Clipboard tool
The Property Optimization wizard
The Tracer tool
When running an application, you notice that a field contains an incorrect value. Which developer tool allows you analyze rule execution in the application to determine how the incorrect value was introduced?
The Dependency Network Analyzer.
The Clipboard tool.
Live UI.
The Tracer tool.
Which tool would you use to evaluate a user form and identify which properties use declarative processing to calculate the values?
Clipboard
Declarative network display
Tracer
Live UI
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