ACCC Quiz Part 1
ACCC Compliance Quiz
Test your knowledge about the Australian Competition and Consumer Commission (ACCC) and its regulations with our engaging quiz. Understand the rules, responsibilities, and rights relevant to debt collection in Australia.
This quiz covers essential topics including:
- Temporary debt protection
- Contact guidelines for debtors
- Unacceptable debt collection practices
What is ACCC?
Australian Consumer and Competetion
Australian Competition and Consumer Commission
Australian Collections Consumer and Competition
TRUE OR FALSE: Individuals can apply for 6 months temporary debt protection from creditors (up from 23 days)
False
True
TRUE OR FALSE: Both the ACCC and the Australian Securities and Investments Commission (ASIC) enforce Commonwealth consumer protection laws, including laws relevant to debt collection.
True
False
What are the temporary rules that will be available for 6 months due to COVID-19
Statutory demands can only be issued for debts of $20,000 or more (up from $2000)
Bankruptcy proceedings can only be started for debts of $20,000 or more (up from $6000)
Companies now have 6 months to respond to a statutory demand (up from 21 days).
Individuals can apply for 6 months’ temporary debt protection from creditors (up from 21 days)
Can we contact the debtor during weekends?
Yes 9 am to 9 pm
NO
Yes 9 am to 8 pm
Can we contact the debtor on his/her workplace?
NO
Not sure
Debtor’s normal working hours if known
9 am to 5 pm on weekdays
Is the spouse considered as Third Party Contact is AU Collections?
Yes
No
Which is unacceptable?
Pay a large upfront amount and state that only afterwards will you consider payment arrangements
Ask them to borrow from family or friends to pay out a debt
Get further into debt to pay out an existing debt
While an arrangement is in place, the debtor or their representative should not be contacted unless:
Debtor requested Call Back
Recap the payment arrangement
Debtor does not comply with the terms of the payment arrangement
How do you verify if you are talking to the debtor?
Ask for the Name, DOB, Las 4 of Driver's Liscence #
Ask for Full Name, DOB, Address
Ask for Full Name and DOB will do
If contact is necessary, it should be limited (unless you request or agree otherwise) to:
Phone contact only between the hours of 7:30am–9:00pm on weekdays and 9:00am–10:00pm on weekends
A maximum of three phone calls or letters per week (or 10 per month)
Contact on national public holidays.
Face-to-face contact only between the hours of 9:00am–9:00pm on weekdays.
A person who collects debts on behalf of a business
Original Creditor
Debt Collector
Debtor
Under the Australian Consumer Law, a debt collector must not: ( 2 points )
Mislead or deceive you
Take fair advantage of any vulnerability, disability or other similar circumstances affecting you
Not contact on national public holidays.
{"name":"ACCC Quiz Part 1", "url":"https://www.quiz-maker.com/QPREVIEW","txt":"Test your knowledge about the Australian Competition and Consumer Commission (ACCC) and its regulations with our engaging quiz. Understand the rules, responsibilities, and rights relevant to debt collection in Australia.This quiz covers essential topics including:Temporary debt protectionContact guidelines for debtorsUnacceptable debt collection practices","img":"https://cdn.poll-maker.com/104-5101607/img-vpn2j84fzckbsrlcfs0lzalq.jpg"}