Audit Quiz
Audit Quiz Challenge
Test your knowledge on auditing protocols and procedures with our engaging quiz! This quiz covers critical topics such as cash handling, security measures, and emergency procedures to ensure you're prepared for any situation in the branch.
Join now to refresh your skills and understand the best practices in the auditing environment. Are you ready?
When balancing your cash at the end of the day, is it okay to restore your previous days total?
Only when I am off and find it
Never
When authorized by a sup or cashier
Yes
When is it okay to lend someone your badge or keys?
Whenever you want
Only when you forget your badge and keys at home
Never
Only when a sup is doing a key audit
When do you need to lock your computer screen?
Never
Any time you leave your station
Only when you need to get cash from the vault
Only when you step 1200ft from your screen
What is your branch’s “all clear signal”? - For Q1
Fall Tree in the in the window behind Chris’s desk
Snowflake
Center blinds closed
"all clear sign" in the third window
What do you do if the all clear signal isn’t up when you arrive? (If it’s before 8:55 am)
Call the department, 425-609-5405 and ask if your loan docs are ready
Do not enter; call your supervisor
Go in, no big deal that happens all the time
Knock on the door
If a vendor requests access to a secure part of the branch, what is the process?
Check Vendor Calendar to make sure they’ve been authorized to visit
Verify their badge and government issued-ID
Have Vendor sign the Vendor Log
Escort them at all times
Can we accept a BECU Employee Badge or Boeing Badge as ID for a transaction?
Yes
No
Yes, only for the CEO & Anna
Yes, as long as it is not expired
What is the process for a BECU Employee that does not work in the branch?
Verify their BECU badge and government ID – make sure names match
Log into Workday, search for their name to make sure they are employed with BECU
Have BECU Employee sign the Vendor Log
Escort them at all times
What are the signs to look for that might tell you if an email is a phishing attempt or suspicious?
Sender you don’t recognize
Asking for personal information
Inconsistencies in links
Unrealistic threats
You’re asked to send money
Poor spelling & grammar
Any emails from Marcia Men
Any survey emails
If a member makes a threatening remark, what do you do?
Attempt to de-escalate the situation, if unsuccessful, notify a supervisor
Use double squeeze buttons if applicable
Notify security
Drop & cover
How do you trigger your desk alarm? Where is it located?
Lobby tellers – Double squeeze buttons under the counter and bait trap bills
Drive up tellers – Double squeeze buttons
Leadership – alarm pendants
Cashiers – Double squeeze buttons in the vault
Lobby tellers - In the custodian closet
Cashier - Underneath their desks
Where is the branch designated gathering point?
AM PM Across the street
By the bus stop
Drive-up ATM
Billboard
Where is the alternate branch designated gathering point?
Avocados
None, run as far as you can
Underneath the billboard
ATM Vestibule
Where is the Business Continuity Binder located?
On the table outside of the vault
At every supervisors desk
In the vault only
In the closet by window 1
What is in the Business Continuity Binder?
BECU’s plan in the event of an emergency/disaster
Critical processes
Call Tree’s
Life Safety Plan
Anna's coffee order
All teller errors from the past year
Where is the Robbery Packet kept?
Only at Chris's desk
Every teller station, Supervisor desk and in the vault
Supervisors & cashiers desk
The breakroom, where you need to fill it out
What is in the Robbery Packet?
Witness Record
Robbery Assignment Cards (multiple) with steps to follow after a robbery
All past robberies around our branch
Ident-A-Card – to document description of robber
Witness statement for Everett PD
None of the above
What do you do if there is a Robbery?
Stay calm, comply
Observe the robber’s characteristics
Preserve any evidence
Try to take a picture of them with the camera
Activate alarm (double squeeze and/or bait bills) when safe to do so
Notify leadership
Complete the Robbery packet
Hold up the E card
What do you do if there is a bomb threat?
Hold up the E card
Complete E card (questions to ask the caller)
Notify leadership
Contact police
None of the above, run
What is on the E card?
Questions to ask the caller
Identity of caller
Earthquake Drill
Description of voice, speech, language, accent, manner and background noise
What the caller said
Teller Etiquette
What do you do if there is a fire?
Secure cash/coin/teller work
Notify leadership if not already aware
Notify the members and let them know we are evacuating
Close Drive-up and Main Safe
Evacuate to the designated gathering point
Try to put it out with water
What do you do if there is an earthquake?
Notify members & drop and cover
Stop drop and roll
Grab a fire extinguisher
When must the Key Box Entry Log be completed?
Every time you enter the vault
Any time you are accessing the Key Box
Only when you are getting new keys
Never
What is your cash limit?
$10,000
$5000
$4999
$25000
What is your withdrawal limit before you need to get a Supervisor?
$25,000
$5000
$10,000
$5,525
When do you place a check hold?
New Member
When the member is subject to check holds
Large deposit (Consumer - Over $5,525, Business – Over $25,000)
Canadian check
Government Checks
Redeposited checks
Apparent alterations on the check
Check post dated/stale dated
What checks do you not place a hold on?
Cashiers, Certified and Teller checks that have been verified
US Treasury checks
USPS money orders
State or local government checks
Checks drawn on a Federal Reserve or Federal Home Loan Bank
All Checks
When do you need supervisor approval on a check deposit?
Over $5,525
Over $10,000
Over $25,000
Over $0.00
What do you do if there is an active shooter?
Escape, get out of the building as quickly as possible
Take the shortest route out
Help others escape if possible
Call law enforcement when safe to do so
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