Wrap Up Code Quiz!
Wrap Up Code Quiz
Test your knowledge on the appropriate wrap-up codes for various customer service scenarios. This quiz is designed to help you understand the correct procedures and enhance your skills in handling customer inquiries effectively.
Take this quiz to:
- Identify correct wrap-up codes
- Improve your customer service skills
- Prepare for real-life situations
A customer calls in, regarding making a payment on an outstanding debt, what is the correct wrap up code
Making A payment
Invoice Query
Transfer to Centre - Operations
Complaint Call
A customer calls because they are unable to get into their specific storage. They are standing in the centre office and are unable to find any staff.
Emergency Pincode
Transfer to Centre - Operations
Customer Account Info Enquiry
Centre Specific Information
A customer is calling to be told what centre they store their goods at and what unit number in particular
Centre Specific Information Required
Existing Lead - Additional Questions
Transfer to Centre - Operations
Customer Account Info Enquiry
Customer is calling because they are waiting outside at 8PM and their code isn't working
Answered Call - Customer Not Responding
Customer Account Info Enquiry
Emergency Pincode
Transfer to Centre - Operations
A vendor is calling as they are looking to receive payment for works completed for National Storage
Accounts Payable Query - (People who We Owe Money)
Refund
Making a Payment
Invoice Query (People Paying Us)
A customer calls in asking to buy boxes and ends up buying 65 large boxes
Box Shop Paylink Sent
Sales Enquiry - Paylink Sent
Box Shop (ENQUIRY)
Transfer to Centre - Sales
A Customer calls because they need a storage unit and are happy with the provided quote and want to proceed ASAP
Transfer to Centre - Sales
Box Shop - Paylink Sent
Sales Enquiry - Quote Saved
Sales Enquiry - Paylink Sent
Customer calls to enquire about an ongoing complaint they have already filled out the feedback form
Existing Lead - Additional Questions
Complaint Call
Transfer to Centre - Managed Enquiry
Transfer to Centre - Operations
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