Customer Types categories and Ways to handle them

Create an image that represents handling different types of customers with a calm and professional demeanor, displaying a diverse group of people in a customer service setting, illustrating the concept of effective communication and resolution.

Mastering Customer Interactions Quiz

Test your knowledge on how to effectively handle different customer types! This quiz will challenge your understanding of key strategies when dealing with technical, non-technical, and angry customers. Are you ready to improve your customer service skills?

10 Engaging Questions
Multiple Choice and Checkbox Formats
Learn Practical Customer Handling Techniques

10 Questions2 MinutesCreated by CalmCustomer42

"Stay Calm, Don't React" For handling wich type of customers this strategy applies ?

Technical

Non-Technical

Angry

"Explain the solution in several ways." This is somtimes crucial for which type of clients ?

Technical

Non-Technical

Angry

When people can't control their anger and resort to verbal abuse, offensive language, or even threatening behavior what sould an agent do?

Hang up the phone and go for next call

Don't Take It Personally

Reply to the person calling just the way he talks: in agrresive and offensive way

Having ample self-service options available will help by

Make anger customers be more polite

Resulting in more technical-related feedback from Technical customers

Having customers fix common, simple tech problems themselves. It is a great way to reduce the volume of your support tickets

"Make it easy to follow up with you" this applies for

Technical customers

Non-Technical customers

Angry customers

"Assume they know nothing" this approach is a Key Point when it comes to the following customer type

Technical

Non-Technical

Angry

When dealing with ______________ , it's crucial to control your own emotions, and to counteract inflammatory behavior with calm, considered responses. Try not to take any comments personally. Listen actively to your customer, and apologize if it's appropriate to do so.

Technical customers

Non-Technical customers

Angry customers

Can we always be sure hat the person calling can be "categorized" as one ot the 3 customer Types we have been discussing?

Yes, it is always sth among these 3 categories.

No. Human behavior depends on many facts an can be easily changed during the coversation if treated in a right manner.

Customer Types categories and Ways to handle them

Mastering Customer Interactions Quiz

More Quizzes