DTC knowledge quiz

A vibrant and informative illustration depicting various aspects of DTC operations such as cash back, check issuance, and customer service interactions in a modern office environment.

DTC Knowledge Quiz

Test your understanding of DTC protocols and procedures with our engaging quiz! This quiz consists of 7 carefully crafted questions designed to assess your knowledge and help you learn more about key concepts related to DTC operations.

Take the quiz to:

Enhance your DTC knowledge
Identify areas for improvement
Prepare for certification in DTC processes

7 Questions2 MinutesCreated by LearningTree251

If a member is missing cash back, how do we assist?

Advise the member to submit a missing cash form

Send a escalation

Have member submit BUD for missing cash back to be added

What do we do If a member is contacting us about an order?

Assist them with finding information on the order

Advise them that we are an online rebate program and to contact the retailer theirself

Advise member wrong company and assist no further

When does a term year begin with a DTC account?

The join date

12 months after join date

When the member is first billed

If a member is requesting a check to reissued, what should we first check?

The amount of the check

When was the check issued

Is the check lost, damaged, or has information misspelled

If a member is requesting all their information to be removed, what is the policy?

Delete what we can

Escalate

If a check is sent with the wrong name for member, when can we reissue the check?

After 90 days

After 30 days

Immediately

DTC knowledge quiz

DTC Knowledge Quiz

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