DTC knowledge quiz
DTC Knowledge Quiz
Test your understanding of DTC protocols and procedures with our engaging quiz! This quiz consists of 7 carefully crafted questions designed to assess your knowledge and help you learn more about key concepts related to DTC operations.
Take the quiz to:
- Enhance your DTC knowledge
- Identify areas for improvement
- Prepare for certification in DTC processes
When are checks paid out?
The 15th of every month
Every 6 weeks
Every 3 weeks
The 1st of every month
If a member is missing cash back, how do we assist?
Advise the member to submit a missing cash form
Send a escalation
Have member submit BUD for missing cash back to be added
What do we do If a member is contacting us about an order?
Assist them with finding information on the order
Advise them that we are an online rebate program and to contact the retailer theirself
Advise member wrong company and assist no further
When does a term year begin with a DTC account?
The join date
12 months after join date
When the member is first billed
If a member is requesting a check to reissued, what should we first check?
The amount of the check
When was the check issued
Is the check lost, damaged, or has information misspelled
If a member is requesting all their information to be removed, what is the policy?
Delete what we can
Escalate
If a check is sent with the wrong name for member, when can we reissue the check?
After 90 days
After 30 days
Immediately
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