Policy Proficiency Quiz: Assessing Your Understanding of Recent Changes and New Information

1. Why might you consider writing the following message?

‘Dear Customer, I've reviewed your instructions, and at the moment, everything appears comprehensible. I'm commencing work on your paper, but should any queries emerge, I will reach out to you for additional clarification.’

(choose 2 correct answers)

To avoid confusion and uncertainty in communication.

To keep the client on their toes and ensure they don't get too comfortable.

To avoid taking responsibility for potential issues.

To prevent the client from unexpected surprises in the future.

To leave 'the window of possibility' for clarification at a later point if needed.

2. Why might I choose to send messages to customers while bidding for an order, and how can this impact order allocation?

(choose 2 correct answers)

To engage clients with my unique writing approach, setting me apart from other bidders.

To create a mysterious persona, keeping clients intrigued and interested.

I will abstain from messaging, considering it typically doesn't impact order allocation, and I aim to prevent potential misunderstandings and complications.

I will contact Support instead of the Customer, and only when they have specific requirements, such as needing a writer with access to a particular source, proficiency in creating charts using specified software, or expertise in a specific field.

To showcase my expertise and ensure the client understands the benefits of choosing me.

3. Why should writers avoid consistently sending identical messages to customers?

Why avoid? Customers do like efficiency of automated messages

So that customers don't suspect writers are secretly building a robotic army of identical responses..

To avoid giving clients the impression that the messages are generated by AI.

4. Why is it essential for writers to maintain a humane and non-robotic tone in communication?

(choose 2 correct answers)

To astonish clients with a unique communication style.

To prevent clients from feeling unimportant.

To ensure clients feel valued and not just one among many.

To keep our communication as lively as a Maasai dance and not as stiff as a robotic handshake.

5. What is the potential outcome of clients feeling important to the company due to a humane tone?

Clients develop a superhero complex, believing they hold extraordinary powers.

Customers form a secret society for those who feel uniquely important.

Clients may become loyal and confident in the writer, fostering a positive working relationship.

6. What characterizes the word count vs visual page count issue?

It involves a debate between customers and writers over the appropriate font size.

It refers to the discrepancy between the number of words written and the visual appearance in terms of pages.

It is a conflict arising from customers expecting a specific word count while writers focus on the visual presentation.

It's like a play where words are having an identity crisis, and pages are showing off their looks, making everyone confused in the crazy academic writing world.

7. How does the application of 1.5 spacing affect the word count in the context of a client ordering a 4-page paper?

It visually condenses the content without affecting the word count.

It increases the word count without changing the visual appearance.

It visually condenses 1100 words into 2 pages.

8. What action should a writer take to address the word count vs visual page count issue?

Increase the font size to visually expand the content.

Write a clarification message to Support, explaining the need for additional payment due to visual condensation.

Say « Hakuna Matata» to oneself and proceed with the original content.

9. What is the recommended course of action if you take an order at night?

(choose 2 correct answers)

Go to bed and proceed with reading order instructions in the morning.

Read the instructions immediately and ensure everything is clear.

Read the instructions immediately and, if something is unclear, leave the clarification until the morning.

Light a candle for each guideline and perform a nighttime ritual to summon the clarity spirits.

Read all the guidelines immediately, check all the files, and if something is unclear or some files do not open, message the client right away for clarification.

10. In the process of working on a top-level order, if a customer changes instructions or adds new details, what is the recommended course of action?

Reject the order as soon as possible.

In a light-hearted tone, notify Support and the customer that you're not a fan of surprises and kindly request they refrain from calling or messaging you in the future.

Propose a solution, clearly stating how much time you'll need to proceed with the order, and specify the additional payment required for accommodating the changes.

11. When should you message the client for clarification if something is unclear or some files do not open?

Only during the daytime.

As soon as possible, even if it's nighttime.

Only after trying to open the files multiple times.

After completing other tasks and when it's convenient for you.

Before the files decide to stage a rebellion and form a union against opening.

12. What does the number of sources indicated in the order details represent?

The minimum number of sources you can use.

The exact number of sources the writer should use.

The approximate number of sources the writer can use.

13. Under what circumstances should a writer consider deviating from the client’s specified number of sources?

To challenge the professor’s authority.

To prevent plagiarism and ensure academic integrity.

To maintain a personal goal of using as many sources as possible.

To gather ideas and insights that may contribute to the quality of the order.

Deviating from instructions is not an option.

14. What action should be taken if you still believe deviating from the source guidelines could enhance the order's quality?

Add as many sources as you deem suitable without informing the customer.

Communicate with the customer first and explain the potential enhancement.

Incorporate additional sources to showcase that your intention is not to simplify the writing process.

Organize a support group for rebellious sources, where they can express their desires for creative freedom.

15. Why is it crucial to ensure that the cited number of sources corresponds to the instructions?

Not to confuse the client.

To demonstrate proficiency in citation styles.

To meet the professor's requirements and satisfy the customer.

16. What is the recommended action if you need to urgently reach out to the customer and request them to upload the missing file for their order while also placing the order on hold?

Write a corresponding message to support.

Write several messages to support to expedite their reply.

Write as many messages as possible to ensure support does not forget about you.

Utilize the 'Reassign' button and include a brief accompanying message.

17. Why might using the 'Reassign' button be beneficial in this situation?

Not to create confusion in the order process.

To prevent the 'Reassign' button from feeling neglected and unappreciated in the order process.

To ensure Support receives your message promptly and respond to your request as quickly as possible

18. Why is it not advisable to write several messages to Support to fasten the process of their reply?

(choose 2 correct answers)

It may lead to a fine.

It may overwhelm the support system and delay the response.

It doesn't guarantee a smooth communication process.

Your request might get lost within a multitude of others if communicated exclusively through a message to Support.

Policy Proficiency Quiz: Assessing Your Understanding of Recent Changes and New Information

More Quizzes