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Unreceived Item

At what point the buyer is refunded?

When the item doesn't arrive within 7 days

If it's been less than 4 days since it was shipped

When the buyer auto-cancels the transaction

If the seller did not keep in touch

When would we give a seller credits in case the item doesn't arrive?

When the tracking number is valid

When the tracking number shows that the item has been delivered to the buyer's address

When the tracking number is invalid

When the item is sent back to the seller

When is the buyer able to refuse the item?

If they change their mind

If they have to pay extra postage fees

If the buyer changed their location

If they've already purchased the same thing somewhere else

Buyer contacts us before 7 days have passed to ask for a refund. Which macro we will send them?

Unreceived Item:: Refund Issued

Unreceived Item::Come back in 10 days

Unreceived Item::Contact the Seller

Unreceived Item::Buyer::Too Early

When does the Royal Mail consider an item as lost?

After 15 days from shipping

After 7 days from shipping

After 10 days from shipping

After 20 days from shipping

When is Mercari time frame to consider an item as lost?

Up to 10 days

7 days

5 days

3 days

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