Interviewing
Processing an exercise involves:
Giving directions for the exercise
Describing the content of the exercise
Discussing feelings and reactions to the exercise
Providing answers to the questions
Some anthropologists believe that nonverbal communication is ______% (or fraction) of any communication.
95%
5%
1/4
2/3
In verbal communication one tends to respond to:
The emotional theme
The first theme discussed
The most important theme
The most recent theme discussed
Cognitive Content:
Includes objective and subjective feelings
Is more difficult to understand than affective content
Is responded to more often than affective content
Is unlikely to be distorted as it gets communicated to others
By responding to helpee’s emotions, helpers do all of the following except:
Communicate permission for the helpee to feel
Communicate acceptance of feelings
Help helpees talk about people and events
Recognize incongruities between cognitive messages and affect
The four major categories of emotion are:
Anger, sadness, fear, happiness
Anxiety, sadness, fear, happiness
Anxiety, regret, sadness, happiness
Anger, anxiety, happiness, guilt
Which of the following statements is true?
Asking questions is a way of getting closer to the helpee
Asking questions tends to be preferable to making statements
Asking questions communicates a high level of empathy
Asking questions can be distancing
Which of the following statements is not true?
Responsive listening is attending to nonverbal and verbal messages
Responsive listening relies heavily on paraphrasing content
Responsive listening responds to both apparent and underlying messages
Responsive listening is a way of communicating genuine understanding
Which of the following is an example of responsive listening to the following statement, “I think my wife is having an affair”?
I’m wondering if you asked her about this.
You’re feeling distressed and wondering what you can do.
Why do you think that is happening?
You think she is unhappy in the marriage.
Responding “don’t worry” to a client:
Will help reduce a client’s anxiety
Identifies the client’s anxiety
Is an example of responsive listening
May interfere with a client’s exploration of emotion
You may be able to recognize your overparticipation in a session when:
You want to give a solution to the helpee
You have a lot you want to say
You are comfortable with silence
Your energy level is equal to the helpee
Desirable nonverbal behavior includes:
Speaking in an animated, enthusiastic tone
Maintaining constant eye contact
The helper determining his/her comfort with physical distance and keeping boundaries consistent
Leaning toward the helpee
Additive responses:
Are facilitative for the client
Interfere with the client’s ability to understand his/her thoughts
Interfere with the client’s ability to understand his/her feelings
Include reflections or paraphrases which are interchangeable with the client’s statements
The client says “I don’t want to continue teaching next year. I am getting absolutely no support from my principal or from other teachers.” Which of the following is facilitative?
You’re not getting support so you’re planning to leave your job
You are a person who likes to make changes
You sound angry at your colleagues and principal
What are your plans for next year?
Interpersonal process recall is used:
By the helpee in a triad as a way to give feedback to the helper
By the observer in a triad as a way to give feedback to the helper
As a reflection of feeling
To assess the multicultural competence of a helper
Minimal verbal responses include:
Short paraphrases
Head nodding
uh-huh” and “mm-mm”
Repeating a key word or two
Asking frequent close-ended questions in a session:
Usually puts the helpee at ease
Strengthens the development of a helping relationship
Often directs the session
Leads to fuller discussion of an issue or feeling
Confrontation can include all of the following except:
Providing honest feedback to a client
The client’s anger at the helper
Focusing on the helpee’s avoidance
Encouraging the helpee to admit his/her resistance
Summary is a type of:
Clarification
Informing response
Interpretation
Confrontation
Why” questions:
Often lead to defensiveness
Encourage communication by asking an open question
Help clients find the right explanation for their concerns
Help clients explore their affective experiences
Silence:
Is not useful in a counseling session
Is not useful with reluctant clients
Tends to be uncomfortable for helpers
Is one of the only techniques that can be used with reluctant clients
Which of the following is a correct pair?:
Open-ended question – What time did you arrive at the clinic?
Losed-ended question – Why did you make the appointment?
Clarifying – I’m confused about the details
Confronting – Tell me more about the party
Which of the following are important points when arranging an initial appointment?
Discuss fees
Set clear boundaries for the appointment
Be available whenever the client needs to be seen
Make a contract for the number of sessions counseling will last
Record-keeping involves all of the following except:
Recording a diagnosis
Recording date, time, and duration of the meetings
Educational records
Recording goals and objectives
Duration of the counseling relationship is dependent upon:
The nature of the relationship
The nature of the problem
Setting in which the relationship occurs
All of these
Key features in establishing trust and support in a helping relationship include:
Not using audiotapes or videotapes
Accepting phone calls during the session
Agreeing not to provide diagnoses to insurance companies
Keeping appointments as scheduled
What is the best response for the helper when a helpee comes late?
Reschedule the appointment for another time
Say nothing since the important thing is that the client came
Process with the client what this might mean
Tell the client how rude he was to keep the helper waiting
Talking about the weather and other chit-chat:
Should always be avoided
Should be done only later in the sessions when a relationship is formed
Is OK in the first few moments of the session
Is OK as long as the therapist is the one who brings it up
An appropriate amount of reassurance:
Offers support
Helps with problem solution
Tends to be focused on cognitive issues
Often leads to a behavioral response
Which of the following is likely to help clients establish an effective helping relationship and approach their true concerns?
Reassurance
Questioning
Responsive listening
Silence
Referral may be appropriate when:
You feel you can’t help the client
Your agency offers only short term therapy
You think a client may benefit from a self-help or support group
All of these
Helpers can handle client resistance by all of the following except:
Open-ended leads
Silence
Affirmation techniques
Aggressive confrontation
During step 2, Clarification of Presenting Problem, a helper must do all of the following except:
Determine who owns the problem
Get beyond superficial concerns discussed in initial sessions
Sort through and rank different problems
Quickly solve the presenting problem so clients will move on to other problems
A key factor in the helping contract is:
Mutual agreement
Time of sessions
Fees
That it be made immediately
The term interview is used to describe:
On-going therapy
The sessions where strategies are applied
First one or two sessions
Managed care’s allocation of sessions
Establishment of goals:
Should be done during the initial contact
Should not include helper-helpee relationship goals
Often include short- and long-term goals
All of these
Examples of resistance include:
Failure to keep appointments
Gives monosyllabic answers
Talks about irrelevant subjects
All of these
Client’s resistance may be a response to all of the following except:
Client feeling threatened
When helper is probing too intensively
When helper is probing too intensively inappropriate helper response
Helper's acceptance of the resistance
Which is in the right order?
Clarification, exploration, initiation
Clarification, exploration, establishment of possible goals
Initiation, establishment of possible goals, definition of structure/contract
Exploration, clarification, establishment of goals
Resistance can be shown by:
The client verbalizing too little
The client talking nonstop
The client talking about safe subjects
All of these
Struggling against the resistance:
Shows the client that the therapist is stronger and can help him/her
Weakens the resistance
Is a key factor in the helping process
Tends to be frustrating for the helper
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