Interviewing

Processing an exercise involves:

Giving directions for the exercise

Describing the content of the exercise

Discussing feelings and reactions to the exercise

Providing answers to the questions

Some anthropologists believe that nonverbal communication is ______% (or fraction) of any communication.

95%

1/4

2/3

In verbal communication one tends to respond to:

The emotional theme

The first theme discussed

The most important theme

The most recent theme discussed

Cognitive Content:

Includes objective and subjective feelings

Is more difficult to understand than affective content

Is responded to more often than affective content

Is unlikely to be distorted as it gets communicated to others

By responding to helpee’s emotions, helpers do all of the following except:

Communicate permission for the helpee to feel

Communicate acceptance of feelings

Help helpees talk about people and events

Recognize incongruities between cognitive messages and affect

The four major categories of emotion are:

Anger, sadness, fear, happiness

Anxiety, sadness, fear, happiness

Anxiety, regret, sadness, happiness

Anger, anxiety, happiness, guilt

Which of the following statements is true?

Asking questions is a way of getting closer to the helpee

Asking questions tends to be preferable to making statements

Asking questions communicates a high level of empathy

Asking questions can be distancing

Which of the following statements is not true?

Responsive listening is attending to nonverbal and verbal messages

Responsive listening relies heavily on paraphrasing content

Responsive listening responds to both apparent and underlying messages

Responsive listening is a way of communicating genuine understanding

Which of the following is an example of responsive listening to the following statement, “I think my wife is having an affair”?

I’m wondering if you asked her about this.

You’re feeling distressed and wondering what you can do.

Why do you think that is happening?

You think she is unhappy in the marriage.

Responding “don’t worry” to a client:

Will help reduce a client’s anxiety

Identifies the client’s anxiety

Is an example of responsive listening

May interfere with a client’s exploration of emotion

You may be able to recognize your overparticipation in a session when:

You want to give a solution to the helpee

You have a lot you want to say

You are comfortable with silence

Your energy level is equal to the helpee

Desirable nonverbal behavior includes:

Speaking in an animated, enthusiastic tone

Maintaining constant eye contact

The helper determining his/her comfort with physical distance and keeping boundaries consistent

Leaning toward the helpee

Additive responses:

Are facilitative for the client

Interfere with the client’s ability to understand his/her thoughts

Interfere with the client’s ability to understand his/her feelings

Include reflections or paraphrases which are interchangeable with the client’s statements

The client says “I don’t want to continue teaching next year. I am getting absolutely no support from my principal or from other teachers.” Which of the following is facilitative?

You’re not getting support so you’re planning to leave your job

You are a person who likes to make changes

You sound angry at your colleagues and principal

What are your plans for next year?

Interpersonal process recall is used:

By the helpee in a triad as a way to give feedback to the helper

By the observer in a triad as a way to give feedback to the helper

As a reflection of feeling

To assess the multicultural competence of a helper

Minimal verbal responses include:

Short paraphrases

Head nodding

�uh-huh” and “mm-mm”

Repeating a key word or two

Asking frequent close-ended questions in a session:

Usually puts the helpee at ease

Strengthens the development of a helping relationship

Often directs the session

Leads to fuller discussion of an issue or feeling

Confrontation can include all of the following except:

Providing honest feedback to a client

The client’s anger at the helper

Focusing on the helpee’s avoidance

Encouraging the helpee to admit his/her resistance

Summary is a type of:

Clarification

Informing response

Interpretation

Confrontation

�Why” questions:

Often lead to defensiveness

Encourage communication by asking an open question

Help clients find the right explanation for their concerns

Help clients explore their affective experiences

Silence:

Is not useful in a counseling session

Is not useful with reluctant clients

Tends to be uncomfortable for helpers

Is one of the only techniques that can be used with reluctant clients

Which of the following is a correct pair?:

Open-ended question – What time did you arrive at the clinic?

Losed-ended question – Why did you make the appointment?

Clarifying – I’m confused about the details

Confronting – Tell me more about the party

Which of the following are important points when arranging an initial appointment?

Discuss fees

Set clear boundaries for the appointment

Be available whenever the client needs to be seen

Make a contract for the number of sessions counseling will last

Record-keeping involves all of the following except:

Recording a diagnosis

Recording date, time, and duration of the meetings

Educational records

Recording goals and objectives

Duration of the counseling relationship is dependent upon:

The nature of the relationship

The nature of the problem

Setting in which the relationship occurs

All of these

Key features in establishing trust and support in a helping relationship include:

Not using audiotapes or videotapes

Accepting phone calls during the session

Agreeing not to provide diagnoses to insurance companies

Keeping appointments as scheduled

What is the best response for the helper when a helpee comes late?

Reschedule the appointment for another time

Say nothing since the important thing is that the client came

Process with the client what this might mean

Tell the client how rude he was to keep the helper waiting

Talking about the weather and other chit-chat:

Should always be avoided

Should be done only later in the sessions when a relationship is formed

Is OK in the first few moments of the session

Is OK as long as the therapist is the one who brings it up

An appropriate amount of reassurance:

Offers support

Helps with problem solution

Tends to be focused on cognitive issues

Often leads to a behavioral response

Which of the following is likely to help clients establish an effective helping relationship and approach their true concerns?

Reassurance

Questioning

Responsive listening

Silence

Referral may be appropriate when:

You feel you can’t help the client

Your agency offers only short term therapy

You think a client may benefit from a self-help or support group

All of these

Helpers can handle client resistance by all of the following except:

Open-ended leads

Silence

Affirmation techniques

Aggressive confrontation

During step 2, Clarification of Presenting Problem, a helper must do all of the following except:

Determine who owns the problem

Get beyond superficial concerns discussed in initial sessions

Sort through and rank different problems

Quickly solve the presenting problem so clients will move on to other problems

A key factor in the helping contract is:

Mutual agreement

Time of sessions

Fees

That it be made immediately

The term interview is used to describe:

On-going therapy

The sessions where strategies are applied

First one or two sessions

Managed care’s allocation of sessions

Establishment of goals:

Should be done during the initial contact

Should not include helper-helpee relationship goals

Often include short- and long-term goals

All of these

Examples of resistance include:

Failure to keep appointments

Gives monosyllabic answers

Talks about irrelevant subjects

All of these

Client’s resistance may be a response to all of the following except:

Client feeling threatened

When helper is probing too intensively

When helper is probing too intensively inappropriate helper response

Helper's acceptance of the resistance

Which is in the right order?

Clarification, exploration, initiation

Clarification, exploration, establishment of possible goals

Initiation, establishment of possible goals, definition of structure/contract

Exploration, clarification, establishment of goals

Resistance can be shown by:

The client verbalizing too little

The client talking nonstop

The client talking about safe subjects

All of these

Struggling against the resistance:

Shows the client that the therapist is stronger and can help him/her

Weakens the resistance

Is a key factor in the helping process

Tends to be frustrating for the helper

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