CIS - ITSM 5

What should be enabled in the catalogue definition to allow users to save partially-completed requests so they can complete and submit them later?

What related list can you use to extend and track the different types of groups assigned to a Configuration Item?

You cannot pause a change by placing it 'On hold' while it is in the _______ state.

What field on the Incident form is used to measure the extent of the issue and the potential damage caused by the incident before it can be resolved?

Which persona reviews and approves a request to purchase office printers for a break room?

What incident form view is displayed to the end-users?

Which of the following fields is only visible to internal process users and is not available to external users or customers in the Incident record?

At what state an Emergency change request can be reverted to the New state and be modified to a Normal change?

Preparing the order is associated with the _______ stage in the Request Management lifecycle.

What change type is frequently implemented with repeatable implementation steps and a proven history of success?