Columbia Recap Quiz
Columbia Recap Quiz
Test your knowledge of the Columbia return process with our engaging quiz! Designed for customer service representatives and anyone interested in understanding the fundamentals of managing returns, this quiz offers 10 questions covering various aspects of the process.
- Multiple Choice and Text-based questions
- Evaluate your understanding of return processes
- Improve your customer service skills
A customer is calling to gather if the return has been delivered what system can we utilize to review this information?
Call Center
Zendesk
Columbia Website
Order Dynamics
A customer has called to process as return please provide the steps that taken to complete the task?
When processing a Missing package investigation what form should this process be completed from?
Call center
Way Point
Teams
Shipping Issue
When an order has been placed it takes approximately long for an order to ship?
24 Hours
36 hours
32 hours
72 hours
Check all the boxes the apply. When you are engaging a customer its best provide the following?
Jokes
Empathy
Assurance
Dead air
Build rapport
Nothing leave the customer be
Aggression
What section will be able to determined if a refund has been provided?
Call Center
Zendesk
24/7 chat
Returns section
Order dynamics
Payments and transaction
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